Troubleshoot

This section describes how to troubleshoot the issues during the use of PulseUno.

Administration issues

Issue Troubleshoot
Database not accessible If PulseUno fails to start because it cannot connect to its database, a detailed exception message is displayed instead of the login page. A common reason is a missing or inaccessible database at application start up time. The logs in the PulseUno data directory on the server contain more information.
Reviews not created automatically

Reviews are not created automatically when deliveries are made to the SCM:

  • Check that your repository connection has been set up properly and that PulseUno can connect to it.

  • In the stream's settings check the following:

    • The delivery filter is not set to exclude the changeset.
    • Create/Attach to a Review is selected.
  • If a delivery references an SCM request, or has a review label in the format [Q100] in the delivery message, the changeset may be associated with an existing review at the Draft or Rework state and will not create a new review.
User avatar images not displayed

Try the following:

  • Check that the avatar server is configured properly.
  • Go to Administration | Caches and clear the avatar images cache.
  • Clear your local browser cache.

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Other issues

Issue Troubleshoot
Unexpected formatting in review comments
  • PulseUno uses Markdown syntax for formatting user comments. If you are expecting a new line in your comment, try ending the previous line with two spaces or using an extra blank line.

  • For security reasons, the following are removed:

    • Links or images that do not point to an URL of the http:// or https:// type
    • Unsafe or unbalanced HTML tags

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