Follow this procedure for running the initial synchronization if you have installed AccuSync for the first time and are using it with AccuWork and ITS systems that currently contain no issue records.
- Create one or more issues in both AccuWork and your ITS.
- In AccuSync, ensure that the Synchronization Type for each synchronization pattern in your configuration is set to two-way. See Editing Synchronization Patterns if you need help with this step.
- Run the synchronization as described in Running an AccuSync Configuration and review the results.
- If the results are what you expect, back up the AccuSync configuration for safekeeping. See Backing Up and Restoring AccuSync Configurations for more information.