Retrieving Missing Fields

The fields AccuWorkIssueLink, AccuWorkKey, AccuWorkChangePackage and AccuWorkChangePackageHistory are not visible after a fresh installation of JIRA.

To retrieve the fields you must perform the following steps:

  1. Launch AccuSync Management Console and navigate to Connections tab, select JIRA.

  2. Add JIRA details and validate the test connection.

  3. Once test connection is successful, refresh the AccuSync page a couple of times.

    The fields will be visible in the JIRA View Custom Fields page.