SubTask unlinking

In both AccuWork and JIRA, issues can have sub issues. This relationship is often used to breakdown large units of work into sub-issues. Using JIRA terminology, a task is the top most item and a task can have one or more sub-tasks. Just as it is possible to link a tub-task to a task, it is now possible, to unlink these tasks. This is called SubTask Unlinking. The sub-task unlinking performed in JIRA is visible to AccuSync post-synchronization, but a sub-task unlinking performed in AccuSync by deleting a sub-task is not updated in JIRA post synchronization.

Users wanting to retain the current sub-task unlinking intact, do not have to make any changes in their existing configuration.

SubTask Unlinking Methods

Sub-task unlinking can be obtained in JIRA in two ways:

  • Convert the sub-task to another issue type.
  • Move the issue from one parent to another.

Ensuring SubTask Unlinking is reflected in AccuWork post synchronization

In order to ensure that the sub-task unlinking performed in JIRA is reflected in AccuWork post synchronization, perform the following:

  1. In addition to the existing configuration for sub-task mapping, add the subTask-parent (the table shown below) mapping in the basic mapping page as well.
    AccuWork Field Type JIRA Field Type Synchronization Type
    subTask Relationship parent string two-way
  2. Once the new subTask-parent entry is added to the AccuSync configuration, run a synchronization of that configuration to ensure that it is working as expected.

SubTask Unlinking (deleting) in AccuWork

In AccuWork, you can delete (unlink) a sub-task by navigating to it’s parent and selecting the delete option. Unlinking of a sub-task is generally not performed in AccuWork as post synchronization, the deleted sub-task still remains visible in JIRA.