In both AccuWork and JIRA, issues can have sub issues. This relationship is often used to breakdown large units of work into sub-issues. Using JIRA terminology, a task is the top most item and a task can have one or more sub-tasks. Just as it is possible to link a tub-task to a task, it is now possible, to unlink these tasks. This is called SubTask Unlinking. The sub-task unlinking performed in JIRA is visible to AccuSync post-synchronization, but a sub-task unlinking performed in AccuSync by deleting a sub-task is not updated in JIRA post synchronization.
Users wanting to retain the current sub-task unlinking intact, do not have to make any changes in their existing configuration.
SubTask Unlinking Methods
Sub-task unlinking can be obtained in JIRA in two ways:
- Convert the sub-task to another issue type.
- Move the issue from one parent to another.
Ensuring SubTask Unlinking is reflected in AccuWork post synchronization
In order to ensure that the sub-task unlinking performed in JIRA is reflected in AccuWork post synchronization, perform the following:
- In addition to the existing configuration for sub-task mapping, add the
subTask-parent (the table shown below) mapping in the
basic mapping page as well.
AccuWork Field Type JIRA Field Type Synchronization Type subTask Relationship parent string two-way
- Once the new subTask-parent entry is added to the AccuSync configuration, run a synchronization of that configuration to ensure that it is working as expected.
SubTask Unlinking (deleting) in AccuWork
In AccuWork, you can delete (unlink) a sub-task by navigating to it’s parent and selecting the delete option. Unlinking of a sub-task is generally not performed in AccuWork as post synchronization, the deleted sub-task still remains visible in JIRA.