Known Issues

Sync fails to synchronize when there is a time mismatch between the Jira server and the AccuSync server machine.

If the AccuSync server and the Jira server are configured with different time zones, synchronization does not occur.

Jira Connection is showing as success even though Jira server is down

After performing a run from the main configuration page, the Jira server was stopped. A defect was then added from the AccuWork side. When the AccuWork–Jira connection page was opened, the Jira connection was still displayed in green. Navigating to the Watermark page also showed no errors. The same issue occurs when the AccuRev server is down as well.

New Jira project not visible during test connection for existing user in AccuSync

A new project was created in Jira, and when returning to AccuSync to perform a test connection using an already successful existing user, the newly created project did not appear. However, after changing the user and running the test connection again, the new project became visible.

Old JiraKey synchronized to AccuRev not getting updated

Switching project in JIRA of an already synchronized issue and synchronizing back to same depot shows Cross reference key error.

Workaround: Remove the JiraKey field in AccuWork, change to blank. After switching project in JIRA, for an already synced Issue and Syncing to different depot works as expected.