View run history, reports, or logs

Note: This topic is relevant for ALM Synchronizer for Agile Manager only. For details about the NextGen Synchronizer see NextGen Synchronizer, or search using the NextGen Synchronizer filter.

If you are still using ALM Synchronizer, we recommend migrating to the more robust NextGen Synchronizer embedded in Agile Manager's configuration area.

Synchronizer stores the history of the tasks run for a specific link, as well as detailed reports about the task progress.

See Task run statuses for details about the implications of specific task run statuses.

View task run history

The Run History dialog box displays the task run details in a sortable grid.

  1. From the navigation tree or the links grid, open the relevant link.

  2. In the General tab, click Get History for the type of task for which you want to view run history.

Tip: To modify the number of runs displayed in the Run History dialog box, select Tools > Local Client Options, and enter the number of runs you want to display.

View task run reports

Reports display details about the selected task run, including information about the relevant link, details about checks performed and any records synchronized during the run, and endpoint connection information.

In the Execution pane at the end of a run or in the Run History dialog box, click View Report.

View task event logs

Event logs list all events processed by the Synchronizer Server during a task execution.

In a task run report, click View Log in the bottom left corner.

Log levels display the following types of errors.


Indicates a critical problem with the link.

  • In an integrity check: The integrity check fails and you cannot run tasks on the link.

  • In a synchronization task: If the error indicates a general problem with the link, the synchronization task fails. If the error indicates a problem with synchronizing a specific record, the synchronization passes with errors.


A warning of an issue of which you should be aware.

  • In an integrity check: The integrity check does not fail, so tasks on the link can run, but it may cause unexpected results.

  • In a synchronization task: May indicate that the synchronization had unexpected or undesired results.

INFO A message displayed for information only. No action is necessary.

Note: You must have JavaScript enabled to filter the log by log level.

Task run statuses

Statuses listed in the Run History dialog box and the task run report include the following:

Passed All records were synchronized successfully, or there were no changed records to be synchronized.
Failed No records synchronized successfully.
Passed with errors At least one record synchronized successfully. (Not relevant for integrity check task runs.)
Error System error occurred preventing synchronization
Cancelled User canceled the synchronization task.