Reset a link time stamp or history

Note: This topic is relevant for ALM Synchronizer for Agile Manager only. For details about the NextGen Synchronizer see NextGen Synchronizer, or search using the NextGen Synchronizer filter.

If you are still using ALM Synchronizer, we recommend migrating to the more robust NextGen Synchronizer embedded in Agile Manager's configuration area.

Each synchronization link in the Synchronizer has an associated time stamp, and each record mapping within a link has a version. The time stamp represents the time the link was last handled by Synchronizer. The version enables Synchronizer to identify the records that can be synchronized.

When Synchronizer runs a synchronization task for a link, it updates the time stamp for the link at the start of the task's execution. In addition, when Synchronizer handles the successful synchronization of a paired record mapping, it adds a record containing the versions of each pair of synchronized records to the database.

Synchronizer uses the time stamp and versions when it determines which records to synchronize. In some circumstances, you may want to override the automatic time stamp and the record version history:

  • Time stamp. Override the automatic time stamp and reset the time stamp to a time prior to the last synchronization. This is useful if there were issues with the latest synchronization of some records, and you want to revert to an earlier version of these records so that you can run a synchronization task again.

  • Synchronization history. Perform a complete reset to clear both the time stamp and the version history for the mapped records. This is useful when a field mapping changes, and you want to synchronize the mapped entities as if you created a new link.

Tip: You can sometimes achieve the same outcome as resetting the link's time stamp by running a full synchronization task. For details, see Synchronization task types.

  1. In the links grid or navigation tree, select the link, and then select Link > Reset or click the Reset Link button .

  2. Reset the link using one of the following options:

    Reset to specific time stamp

    Reset the link to the time stamp you specify.

    Complete link reset Clear all synchronization version history for mapped records in addition to completely resetting the time stamp for this link.