Start the Synchronizer service and client

Note: This topic is relevant for ALM Synchronizer for Agile Manager only. For details about the NextGen Synchronizer see NextGen Synchronizer, or search using the NextGen Synchronizer filter.

If you are still using ALM Synchronizer, we recommend migrating to the more robust NextGen Synchronizer embedded in Agile Manager's configuration area.

Start the Synchronizer service from the Start menu on the Synchronizer server machine. The Synchronizer service is started in the background.

Note: You may need to wait a few minutes before you can connect a client to the service.

The service times out and stops after a period of inactivity. Start it again to reconnect.

Connect a Synchronizer client to the server

  1. On the Synchronizer client machine, open the ALM Synchronizer Client application.

  2. Enter the server name and your Synchronizer authentication details, and click Connect.

    Server Name

    The name of the server running the Synchronizer service.

    The server name can be the full domain name, the IP address, or localhost. If this is the local machine, enter localhost.

    User Name The first time you connect, you must log in as the Synchronizer administrator (admin). Administrators can create additional users. For details, see Manage Synchronizer users.

    The admin user's initial password is blank.

    You can change your password after you log in. For details, see Change your password.

Tip: Multiple clients can connect to the Synchronizer server at the same time. If you work with multiple clients, verify that you work on links from only one client at a time.

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