Start the Synchronizer service and client
Note: This topic is relevant for ALM Synchronizer for Agile Manager only. For details about the NextGen Synchronizer see NextGen Synchronizer, or search using the NextGen Synchronizer filter.
If you are still using ALM Synchronizer, we recommend migrating to the more robust NextGen Synchronizer embedded in Agile Manager's configuration area.
Start the Synchronizer service from the Start menu on the Synchronizer server machine. The Synchronizer service is started in the background.
Note: You may need to wait a few minutes before you can connect a client to the service.
The service times out and stops after a period of inactivity. Start it again to reconnect.
Connect a Synchronizer client to the server
On the Synchronizer client machine, open the ALM Synchronizer Client application.
Enter the server name and your Synchronizer authentication details, and click Connect.
The name of the server running the Synchronizer service.
The server name can be the full domain name, the IP address, or localhost. If this is the local machine, enter localhost.
User Name The first time you connect, you must log in as the Synchronizer administrator (admin). Administrators can create additional users. For details, see Manage Synchronizer users. Password
The admin user's initial password is blank.
You can change your password after you log in. For details, see Change your password.
Tip: Multiple clients can connect to the Synchronizer server at the same time. If you work with multiple clients, verify that you work on links from only one client at a time.
What do you want to do?
The Synchronizer client is automatically disconnected from the Synchronizer server after an extended period of inactivity. In such cases, you are notified that the client is not connected to a server, and you must manually disconnect and reconnect.
You may also want to disconnect from the current server and reconnect to a different one.
In the ALM Synchronizer client, select Connection > Disconnect, or click the Disconnect button.
In the Connect to Synchronizer Server dialog box, click Disconnect.
To reconnect, or to connect to a different server, enter your login credentials, and click Connect.
In the Synchronizer client, select Connection > Change Password.
In the Change Password dialog box, enter the old and new passwords, and click OK.
Note: The initial password is blank.
To close the Synchronizer client, select Connection > Exit.
On the Synchronizer server machine, select Start > Programs > ALM Synchronizer > Stop Synchronizer.