Example: Adding a Template to a Memo Field

You can use workflow scripts to add a default template to a memo field. This example adds text to a memo field called Business Case to display the following template:

Perform this customization by placing the HTML code for the text into the BG_USER_25 field when a defect is added. This example assumes that the user-defined field BG_USER_25 stores a business case string.

Add the code to the Bug_New event procedure, which is triggered when a user adds a new defect.