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When logging in to ALM, if you cannot remember your password, you can reset it and create a new one.
Note: The Forgot Password link is unavailable in either of the following situations:
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It is deactivated by the PASSWORD_RESET_DISABLE Site Configuration parameter. For details, see Set configuration parameters.
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LDAP authentication is enabled. For details, seeDefine user authentication settings.
To reset your password:
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In the ALM Login window, click the Forgot Password link. The Forgot Password dialog box opens.
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In the Login Name box, type your user name. By default, the name entered in the ALM Login window is displayed.
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Click OK. ALM sends a message to the email address assigned to your ALM user name.
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In the received email, click the Reset your password link to set a new password.
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Starting from 24.1 P1: The link opens in your web browser.
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Before 24.1 P1: The link opens in ALM Desktop Client.
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After you set a new password, the ALM Login window opens, enabling you to log in using your new password.
Note: Use the FROM_EMAIL_ADDRESS Site Configuration parameter to change the email address that sends the password. For details, see Set configuration parameters.
