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# Reset your password

When logging in to Web Client, if you cannot remember your password, you can reset it and create a new one.

To reset your password:

1. In the login window, click the Forgot My Password link. The Forgot My Password dialog box opens.

   Note: The Forgot My Password link is unavailable in either of the following situations:

   - It is deactivated by the PASSWORD_RESET_DISABLE Site Configuration parameter. For details, see Set parameters at site level.

   - LDAP authentication is enabled. For details, seeDefine user authentication settings.

2. In the Forgot My Password dialog box, specify the following information and click OK.

   Field | Description
   --- | ---
   Login Name | Enter your login username.
   E-mail Address | Enter your email address that receives the password reset message.
   Enter the text below | Enter the text displayed in the image under the field.

3. In the received email, click the Reset your password link to set a new password.

   Note: Click password reset link before it expires. Otherwise, you must click the Forgot Password link again to request a new link.

   Available for 25.1 P1 and later: You do not have to enter your username when resetting your password. It's automatically filled in and read-only.

4. After you set a new password, the login window opens, enabling you to log in using your new password.

   Note: As site admin, you can use the FROM_EMAIL_ADDRESS parameter to change the email address that sends the password. For details, see Set parameters at site level.

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