Troubleshooting

This topic describes some unexpected scenarios, and explains what to do when they occur.

In this topic:

Connecting to UFT Mobile

When connecting to a UFT Mobile server, the following error may occur:

A problem occurred while connecting to the server. Check your Internet connection and the server address.

When this happens, check the following:

• Make sure the server address you entered is correct.
• Make sure the user name are password you entered are correct.
• Make sure you have network connection.
• Make sure the UFT Mobile server is accessible.
• If you are connecting to a server with a self-signed certificate, make sure you selected the Ignore certificate errors option.

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Design-time errors

When updating an environment, the following error may occur:

Select an app that matches the device platform.

When this happens, make sure you selected an application that matches the platform of the selected device.

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Runtime errors

If you try to run a test and it fails immediately:

• Make sure the device is not reserved for any other UFT Mobile user.
• Open the %localappdata%\Codeless\Logs\ui_service.log log for more details.

The table below explains what to check for different errors that might occur when running a test:

Error message	What to do
No item detected for class <class>.	Make sure the application was launched correctly. Make sure the application is in the correct state. Make sure the object is visible on the screen.
Detection not unique for class <class>.	Make sure the application was launched correctly. Make sure the application is in the correct state. Make sure there is only one object of the required class.

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Logs

If any error occurs, for which you need additional information, check the %localappdata%\Codeless\Logs folder for more details about the error.

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