The information below describes how to contact support and report issues.
Visit http://supportline.microfocus.com/assistedservices.asp to communicate directly with Micro Focus SupportLine to resolve your issues, or email firstname.lastname@example.org.
Visit Micro Focus SupportLine at http://supportline.microfocus.com for up-to-date support news and access to other support information. First time users may be required to register to the site.
Information needed by SupportLine
When contacting Micro Focus SupportLine, include the following information. The more information you can provide, the better Micro Focus SupportLine can help you.
- The name and version number of all products that you think might be causing an issue.
- Your computer make and model.
- System information such as operating system name and version, processors, and memory details.
- Any detailed description of the issue, including steps to reproduce the issue.
- Exact wording of any error messages involved.
- Your serial number.
Creating a dump file
If reporting a protection violation you might be asked to provide a dump ( .dmp) file. To produce a dump file you use the Unexpected Error dialog box that is displayed when a protection violation occurs. Unless requested by Micro Focus SupportLine, leave the dump setting as Normal (recommended), click Dump, then specify a location and name for the dump file. Once the dump file has been written you can email it to Micro Focus SupportLine.
You may also be asked to provide a log file created by the Consolidated Tracing Facility (CTF) - a tracing infrastructure that enables you to quickly and easily produce diagnostic information detailing the operation of a number of Micro Focus software components.