ServiceNow provides cloud-based services that automate IT operations. The ServiceNow Change Management plugin enables Deployment Automation to check approvals and set the state of change requests.
To use the plugin's steps, open the process designer and navigate to ITSM Process > ServiceNow in the Tools pane.
This plugin has the following steps:
- Check Approval State Step
- Check Change Request Child Task States Step
- Check Change Request State Step
- Delete Multiple Rows from CMDB Table step
- Delete Row from CMDB Table Step
- Insert Row into CMDB Table Step
- Set Change Request State Step
- Update Task States Step