Mac connector

This section provides some tips and guidelines for getting your Mac connector to work.

Service cannot start. Large number of java.errorxxx.log files on the Mac connector.

The lab service does not run properly and keeps generating a large number of java_errorxxxx.log files. This tends to occur when using Apple M1 or M2 chip models.

Solution: Reboot the macOS connector.

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Failed to detect previous connector installation during upgrade.

This may happen due to a corrupt registry file.

To resolve the issue:

  1. Uninstall the existing installation.

  2. Make sure that registry file /Library/Preferences/.com.zerog.registry.xml is removed. If not remove the file manually.

  3. Install the Mac connector again.

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See also: