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# Mac connector

This section provides some tips and guidelines for getting your Mac connector to work.

In this topic:

## Service cannot start. Large number of java.errorxxx.log files on the Mac connector.

The lab service does not run properly and keeps generating a large number of java_errorxxxx.log files. This tends to occur when using Apple M1 or M2 chip models.

Solution: Reboot the macOS connector.

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## Failed to detect previous connector installation during upgrade.

This may happen due to a corrupt registry file.

To resolve the issue:

1. Uninstall the existing installation.

2. Make sure that registry file /Library/Preferences/.com.zerog.registry.xml is removed. If not remove the file manually.

3. Install the Mac connector again.

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See also:

- Error codes
- Installation FAQs

https://admhelp.microfocus.com/Functional Testing Lab 8942
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