Using the Email Notification System

To take advantage of the new email notification system do the following:

- Subscribe users or groups to the mail events for which you want notifications to be generated via either the command line or the Administration Console.

- Create/edit the required email templates to customize the notification content as desired.

- Edit the dmemail configuration file (email_config.dat) and lastly, run the dmemail utility as required.

For details on how to subscribe users to email notifications using the Administration Console, see About Mail Notifications. Or use the following commands:

Command | Description
SUB | Subscribe user/group to notification.
USUB | Unsubscribe user/group to notification.
LMNR | List mail notification rules.

For a full description of these commands, see the Command-Line Reference.

For a description of supplied templates and available variables, see Notification Templates and Variables.
For details about the email templating language, see the Developer's API Reference.

For details about the dmemail command-line utility, see Using the dmemail Utility.

For the options in the configuration file, see Configuration Parameters.

NOTE Users who are subscribed to this notification will get an email for every request that is closed within the system, regardless of the role held for that request or the request originator. When a request is closed by the subscribed user, the user does not receive a notification.