Exporting a Template File

Follow this procedure when you want to export a copy of the template file for an item or request type to your work area.

PRIVILEGES Manage Object Types

To export a template file:

1. From the Object Types main window, select Item Types or Request Types from the Object Class list in the navigation pane, according to the type of template file you want to export in the navigation pane.

2. Select an object type in the navigation pane.

3. Click the Templates tab in the content pane.

4. In the content pane, select the template revision which you want to export.

5. Click the Export Template button in the content pane. The file is automatically downloaded to your machine.

Related Topics

About Item and Request Templates