Request Template Example

Here is an example of a Change Request (CR) request template, followed by an example of an expanded request.

Change Request (CR) Template

CHANGE REQUEST
CR No:%ch_doc_id% Originator:%originator% | Create Date:%create_date% Severity:%severity% | Status:%current_status% Customer Name:%customers%
Reported by:%cust_contact%
Title:%title% |  |
Affected Product Details Platform:%platform% Main Description: %description% %description_end% | Operating System:%op_sys%
Affected Item: %affected_item% Affected Parts: %affected_part% |  |
Solution Details: %solution% Target Release Id: %target_release% | Expected effort:%exp_effort% | Actual effort:%actual_effort%
Reason for Deferral %reason_deferral% Reason for Rejection: %rejection% |  |
Action Message %action% Action:%action_number% by %user_name% on %date% %time% %action_text% %action_end%
Related Requests %related_doc% |  |
Action History %action_history% |  |

Expanded Change Request

CHANGE REQUEST CR No:PAYROLL_CR_1 Originator:DMSYS Reported by:Mike Corelli Create Date:02-APR-2003 Severity:1_critical Status:CLOSED Customer Name:Acme Inc Title:New field for staff form Affected Product Details Release:2.0.0 Platform:Sun Sparc Operating System:SunOS 5.3 Main Description: Staff commented that they were unable to state if they were ill during a holiday

Affected Item: Affected 2 PAYROLL:SICK PAY REPORT.A-SRC;1 (Affected) DMSYS (reports/src/rep_sick.c) Report Sick Pay details Response 4 PAYROLL:SICK PAY REPORT.A-SRC;2 (Response) DMSYS (reports/src/rep_sick.c) Report Sick Pay details Affected Parts: 0 PAYROLL:PAYROLL.A;1 DMSYS (PRODUCT) Payroll Product 2 PAYROLL:REPORTS.A;1 DMSYS (SUB-SYSTEM) Offline statistics reports Solution Details: Target Release Id:Expected effort:Actual effort: Reason for Deferral Reason for Rejection:

Action Message Related Requests Action History 1 02-APR-2003 14:15:32 DMSYS 010 DMSYS DEPT Document created 2 02-APR-2003 14:33:37 DMSYS 010 DMSYS DEPT Actioned document from RAISED to ANALYSED 3 02-APR-2003 14:33:41 DMSYS 010 DMSYS DEPT Actioned document from ANALYSED to VERIFIED&CLOSED 4 02-APR-2003 14:42:59 DMSYS 010 DMSYS DEPT Actioned document from VERIFIED&CLOSED to IMPLEMENTED 5 02-APR-2003 14:44:17 DMSYS 010 DMSYS DEPT Actioned document from IMPLEMENTED to VERIFIED&CLOSED 6 02-APR-2003 14:47:20 DMSYS 010 DMSYS DEPT Actioned document from VERIFIED&CLOSED to IMPLEMENTED 7 02-APR-2003 14:48:13 DMSYS 010 DMSYS DEPT Actioned document from IMPLEMENTED to CLOSED