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# Configure request providers

By default, OpenText Dimensions CM uses native requests for all streams and projects. In the Administration Console, you can add other request providers and use their issues and tasks along with requests.

In this topic:

## Supported providers and mappings

Add request providers so that you can raise and manage requests such as user stories, defects, or enhancements.

A request provider instance is a named definition for a particular installation of a provider. The instance is identified by its ID, name, and connection attributes.

OpenText Dimensions CM supports the following request providers:

Provider | Details
--- | ---
OpenText OpenText Software Delivery Management | See Add OpenText Software Delivery Management provider.
OpenText SBM | See Add SBM provider.
Atlassian Jira | See Configure Jira provider.

You can use external requests from these providers in OpenText Dimensions CM clients and integrations, such as the web client, desktop client, Visual Studio IDE, and Eclipse IDE.

You can map request providers to:

- All streams and projects in your base database.

- Specific products, which applies to all streams and projects in these products.

- Specific streams and projects in a product.

You can add providers in the Request Providers section of the Administration Console. To open Request Providers, go to Administration Console > Database Management > Request providers. For details, see Request Providers main window.

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## Guidelines and behaviors

Review these guidelines before connecting and mapping request providers:

- OpenText Dimensions CM supports the federated use of requests. You can work with different request providers in the same OpenText Dimensions CM database.

  For example, you can have Jira issues, OpenText Software Delivery Management work items, and native requests mapped to the same or different projects/streams in your database.

- You can connect multiple providers of the same type, for example, multiple SBM instances or OpenText Software Delivery Management workspaces.

- You can map projects/streams to request providers and vice versa.

- Topic streams inherit mappings from their parent project/streams. If a topic stream is not based on a project/stream, it is available for mapping.

- To set up request providers in the Administration Console, you need administration privileges.

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## Limitations

Review the limitations that apply to using external requests in OpenText Dimensions CM.

These OpenText Dimensions CM features are not available for external requests:

- Deployment tools

- Dimensions Build

- Reports

- Desktop client: Filter sets

Other limitations:

- You can relate external requests only to the following OpenText Dimensions CM objects:

  Integration | Objects
  --- | ---
  Web client / desktop client | Baselines, items, and projects/streams
  Visual Studio IDE | Items only
  Eclipse IDE | Baselines, items, and projects/streams

- You cannot create, edit, action, delegate, or remove external requests in OpenText Dimensions CM. Perform these tasks in the relevant request provider instance.

- The following dmcli commands do not work with external requests:

  AC | ACDI | ACF |  |
  BC | BLD | BLDB |  |
  CC |  |  |  |
  DBT | DCH | DLGC | DMRQ | DPR
  MCPC | MCSC | MVC |  |
  PEND | PMRQ |  |  |
  RCCD | REQC | RPCD | RPT | RRCD
  SDPRQ |  |  |  |
  UC |  |  |  |
  XCCD | XPCD | XRCD |  |

  For details, see Command-Line Reference.

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See also:

- External requests

https://admhelp.microfocus.com Dimensions CM 8942
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