Known issues and limitations

On UNIX/Linux, if you use delta libraries, you may get the following message after upgrading OpenText Dimensions CM when you attempt to perform an item operation:

Error: No delta package available when attempting item operations

Solution: Copy the libmlclient64.so library from your earlier OpenText Dimensions CM installation, or contact Support for a copy of this file.

On Solaris, if the solution doesn't resolve the issue, remove the libstdc++.so.6 and libgcc_s.so.1 files located in the following folder:

/opt/opentext/dimensions/14.7/cm/lib

If you are working with selected files or folders in a stream, and then rebase the stream, we recommend that you do the following after the rebase:

1. Delete the local work area.

2. Get a fresh copy of the stream to the work area.

You cannot rehome a topic stream work area back to a project, only to another stream.

Workaround: Delete your work area contents and refetch the project.

On Solaris, dmpmcli is not supported, as the installer doesn't provide a JRE.

Workaround: In the file $installdir/dmpmcli update the path in jre/bin/java to the correct value for your system.

OpenText Dimensions CM 14.5.1 and earlier versions of dmpmcli do not work with a OpenText Dimensions CM server 14.6 or later.

Solution: Use dmpmcli version 14.5.2 or later.

If you run an installation on a heavily loaded AIX system, the installation wizard may not finish cleanly and may stop responding while displaying this message:

The Install Shield Wizard has successfully installed OpenText Dimensions CM. Choose Finish to exit the wizard. Press 3 to Finish or 5 to Redisplay [3]

If this happens, OpenText Dimensions CM has been installed successfully, and you can safely close the installer.

If you installed and uninstalled a trial version of Araxis Merge, the OpenText Dimensions CM instance of Araxis Merge may not be registered. Remove the expired license in the Windows registry by deleting the SerialNumber value under:

HKEY_CURRENT_USER\Software\Araxis

The registration information provided by OpenText Dimensions CM is used instead.

On UNIX/Linux, if you are running agent auto update using an installation package created on Windows, the agent is not upgraded.

This may happen when an installation package is created on a Windows machine, and auto update scripts and binaries don't have proper permissions for a UNIX/Linux platform.

Solution:

1. Prepare a folder for the installation package files, for example, package_dir.

2. Copy the following files from your installation bundle to the installation package folder:

   • Dimensions_Agent_Linux64.bin

   • optional_agent

   • setup.sh

3. Edit the setup.sh file to change EOL from Windows to UNIX.

4. Run the CIP (Create Installation Package) command:

   CIP /DIR="C:\package_dir" /ATTRI=(AU_PLATFORM=redhat-amd64, AU_VERSION=14.7.0, AU_TYPE=DmCmAgent, AU_PRODUCT="QLARIUS") /PRODUCT="QLARIUS"

   Use relevant values for the installation package folder path, product name, and the AU_PRODUCT and AU_VERSION attributes.

   When the command has completed, a baseline with the installation package is created in OpenText Dimensions CM.

5. In the desktop client, open the created baseline. For example, QLARIUS:1234567.

6. Export the setup.sh item to another project. Select the item in the baseline and go to Item > Export to Project. In the Export Item to Project dialog box, select the target project and click OK.

7. Open the target project to which you have exported setup.sh. Then go to View > Console to open the console window.

8. In the console window, set execute permissions by running this command:

   CHMOD 755 setup.sh

9. Initiate the agent auto update by running this command:

   AUPG /NETWORK_NODE=<node-name>

   Use the relevant value for the node name.

For details about the agent auto update, see System administration.

The Eclipse integration installer on Windows Server 2012 R2 may fail with the following error:

Installer User Interface Mode Not Supported

Solution: Run the installer in compatibility mode:

1. Right-click the executable and select Troubleshoot compatibility.

2. Select Try recommended settings and accept the settings.

On Windows Server 2012 R2 and Windows 8.x or later, the installer may still fail when run in compatibility mode, and display this message:

ZeroGu6: Windows DLL failed to load

This is caused by an incompatibility between the Java runtime embedded in the integration installers and recent versions of Windows. To resolve the issue, install a 32-bit Java 7 or 8 runtime.

If you are using the OpenText Dimensions CM and RM integration, the length of the User login ID field in RM is limited to 25 characters.

If OpenText Dimensions CM is installed on the same machine as RM Manager, you must use the OpenText Dimensions CM client 14.4 or earlier.

• When upgrading to version 25.2 in environments integrated with Deployment Automation, agent upgrades may fail. This is due to a known Java compatibility issue. For details and resolution steps, refer to the section Agent Upgrade Failure in 25.2, in the Deployment Automation Known Issues documentation.

• Windows: If you installed Deployment Automation as part of a OpenText Dimensions CM agent installation, uninstalling OpenText Dimensions CM may not delete the Deployment Automation directory.

• Deployment Automation can prevent the shutdown of Common Tomcat. If the Tomcat process persists after you attempt to shut down, you can safely end the process manually.