Add action description

You can add an action description to a request.

PRIVILEGES: Add/edit detailed description.

To add an action description:

1. In the web client, open the Requests view.

2. Display a list of requests by expanding the appropriate node in the navigation pane, for example, Catalog or Inbox.

3. Select a request in the content pane, and click Action Description on the toolbar.

4. For Reason for Action, enter the action description. Use up to 256 characters.

5. Click OK. The description is appended to any previous action descriptions for the request.

To view all the action descriptions for a request:

1. In the web client, open the Requests view.

2. Display a list of requests by expanding the appropriate node in the navigation pane, for example, Catalog or Inbox.

3. Select a request in the content pane, and click Open on the toolbar. Or click the request's name.

4. In the Open request dialog box, select the Preview tab. Action descriptions are displayed in the Action Message field.

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See also:

• Edit requests