Client post-installation tasks

Check the PATH environment variable

Check that the "prog" sub folder has been added to the PATH environment variable. Enter the following in a command prompt: 

set path

Check that the path includes this entry: 

C:\Program Files\OpenText\Dimensions <version>\CM\prog

If the entry is missing, add it using the method described in Manually uninstall Windows clients‌.

Use Internet Explorer to access the web client

If you are using Internet Explorer on Windows 7 or 8 to access the web client, the security settings may prevent the client from reading or writing files to local disks. Recommended workaround:

  1. In Internet Explorer, open Internet Options.

  2. Click the Security tab select the Trusted sites zone.

  3. Check that Enable Protected Mode is not selected.

  4. Click Sites.

  5. In the Trusted sites window, add the Dimensions CM web server's address. If your web server is not configured for HTTPS, you may need to unselect Require server verification.

  6. Restart Internet Explorer window.

Set up aliases to access remote databases

Before any user on a client node can connect to a remote Dimensions CM database from the desktop client, a database connection string (Data Source Name) for the remote database must be defined on the remote machine. See the Administration Guide for details.

Set up access to item libraries on remote hosts

If your Dimensions CM item libraries are not on the same machine, set up the connection between the local node and the library node in the Administration Console. For details about the Administration Console functions, see About the Administration Console.

Import Visual Studio customizations

Installing the Microsoft Visual Studio integration deletes existing customizations. You can export your current customizations before installing the integration and then import them. For details, see Visual Studio.

Set up the Dimensions SCC interface

You can check the Dimensions SCC Integration component by running the SCC Diagnostics program:

  1. Go to Start | Dimensions CM <version> | SCC Diagnostics

  2. Click Test to initiate the diagnostic test.

If there are any problems with the installation of this Dimensions SCC Integration, see the IDE Guide.

Note: An installation of the SCC Integration Windows client component must also be performed locally on the Windows Dimensions CM server node even if the integration component is not used on the server. This ensures that the Dimensions CM server message files are up to date. The message files contain error messages and SQL scripts used both by the server and client components.

Set configuration variables

See Set configuration variables .

PowerBuilder issues on Windows server

On a Windows server you may receive the following error message when connecting to Dimensions CM SCC Interface: 

Unable to Read Registry Value:
Software\Serena\Dimensions\<CM version>\PcmsScc\SCCServerName

Note: The term ’server’ refers to a specific sub-type of Windows platform. This should not be confused with a Dimensions CM server installed on any of the supported Windows platforms.

The registry value in HKEY_LOCAL_MACHINE is present and can be read through the registry editor. This is a generic problem for all PowerBuilder SCC interfaces. To access the Dimensions SCC Interface do one of the following:

  • Check the users receiving this error are members of the Administrators Group.

  • In regedit, check the permissions on this registry key:

    HKEY_LOCAL_MACHINE | SOFTWARE | Serena | Dimensions |
<version> | PcmsScc

    Everyone includes all of the following permissions:

    Create Link Write DAC
    Write Owner Read Control

    Select the key and use the Security menu to modify the permissions.