Shut down Dimensions CM‌

  1. Exit all Dimensions CM tools and applications and check that no users are accessing CM.

  2. Shut down services for the Dimensions Listener and OpenText Common Tomcat.

Caution:  

  • If Tomcat is running when you upgrade, the web archive (.war) files may not expand correctly.

  • Check that the Services dialog box is closed. If it is open the Dimensions CM Listener Service may fail to start on completion of the installation.

  • When you stop the Dimensions Service, the dmschedule and dmemail processes may continue to run for a period after the other processes have exited. Check that these processes have terminated before upgrading.