Troubleshoot a Windows server

This section addresses problems that have been reported by various customers while performing a Dimensions CM server installation on a Windows platform.

Installation problems

Problem Cause and Solution
Dimensions Installer starts, but then exits.

  • Check your Windows log in user-id privileges. You must have administrator privileges to you start the Dimensions installer.

  • You are using a version of Windows that does not support a Dimensions CM server installation.
Installation stops because there is not enough disk space on the installation partition.

  • If the installation exits due to lack of disk space, uninstall the Dimensions CM server components before continuing. See Uninstall components‌. Before restarting the installation, ensure that the partition has enough disk space.

  • Check also that there is at least 3GB free space on the Windows System disk.
The installation terminates with an error message (other than those described below). Check that your Windows user-id has full control over the installation folder and all its sub-directories. Before continuing, you may need to uninstall the Dimensions CM server components. See Uninstall components‌.
Other problems causing the installation to fail. Uninstall the Dimensions CM server components and re-start the installation. See Uninstall components‌.

Connection problems

Problem Cause and Solution
Unable to connect using the Dimensions desktop client.

  • Check that all Windows service components have started on the server:

    • All databases: 

      Dimensions CM Listener Service
License Server

    • Oracle: 

      Oracle<oracle_home_name>TNSListener
OracleService<service_name>

    • SQL Server: 

      SQL Server <instance_name>

      Restart services that are not started and try reconnecting to the client.

  • You are not using a valid login in the Dimensions desktop client connection dialog.

'… cannot find program …'

'... unable to load....

 Ensure that %installdir%\prog is included in your PATH environment variable.
License key not found.