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Support Matrix for ALM/QC |
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Software version 12.60
This document provides information on system
requirements, recommended environments, and supported environments for running
ALM.
Note: For the support matrix of other ALM versions, see Support Matrix for ALM 16.0.x, Support Matrix for ALM 15.5.x, and Support Matrix for ALM 15.0.x,
In this topic:
Server-side system requirements
Client-side system requirements
Desktop Client supported environments
Screen resolution and DPI settings
Server-side system requirements
The following are the
server-side system requirements and configurations for installing Micro Focus
ALM 12.60 and Micro Focus Quality Center Enterprise 12.60
on Windows and Linux.
Note: These requirements do not apply if you are
utilizing Managed Software Solutions for Micro Focus ALM or Micro Focus Quality
Center Enterprise. In that case, the Managed Software
Solutions team provides a hosted version of Micro Focus ALM or Micro Focus
Quality Center Enterprise.
The following table lists the minimum hardware requirements on the server side:
|
Component |
Requirement |
|
CPU |
Quad Core AMD64 processor or equivalent x86-compatible processor |
|
Memory (RAM) |
8 GB minimum |
|
Free disk space |
8 GB minimum |
Note: For
hardware and tuning recommendations according to the deployment type and
capacity, see ALM Advisor.
The following table lists recommended configurations for each operating system:
|
Operating
System |
Database |
Web
Server |
JDK/JRE |
|
Microsoft Windows Server 2016 |
Microsoft SQL Server 2016 |
Microsoft IIS 10.0 |
Oracle Java 8 |
|
Red Hat Enterprise Linux 6.x 64-bit |
Oracle 12.2.x |
Apache 2.4 |
Oracle Java 8 |
Note: If you are working with an Oracle database, to store non-English or multiple language groups, it is recommended that you set Database Character Set to Unicode Character Set.
The following table lists supported versions of Operating Systems, Database Servers, and Web Servers:
|
Component |
Requirement |
Notes |
|
Operating System |
· Microsoft Windows Server 2016 · Microsoft Windows Server 2012 R2 · Microsoft Windows Server 2012 · Microsoft Windows Server 2008 R2 · Red Hat Enterprise Linux 7.x 64-bit · Red Hat Enterprise Linux 6.x 64-bit · Oracle Linux 7.x 64-bit · Oracle Linux 6.x 64-bit · SUSE Linux Enterprise Server 15 64-bit (requires 12.60 Patch 3 or later) · SUSE Linux Enterprise Server 12.0 64-bit · SUSE Linux Enterprise Server 11.0 SP4 64-bit · SUSE Linux Enterprise Server 11.0 SP364-bit · CentOS 7.x 64-bit (requires ALM 12.60 Patch 2 or later) |
· Operating systems’ service packs and updates are supported, provided they are compatible with the vendor’s general availability release. · Oracle Linux versions are supported, provided they are compatible with the supported versions of Red Hat Linux. · CentOS versions are supported, provided they are compatible with the supported CentOS 7.5 64-bit. · ALM 12.60 supports 10 languages: English, French, German, Italian, Simplified Chinese, Dutch, Russian, Spanish, Japanese, and Korean. o English, Simplified Chinese, French, Italian, and German have both Linux and Windows installations. o Spanish, Japanese, Korean, Dutch, and Russian have Windows installation only. |
|
Database |
· Oracle 19c (requires ALM 12.60 Patch 5 or later) · Oracle 18c (requires ALM 12.60 Patch 2 or later) · Oracle 12.2.x · Oracle 12.1.x · Microsoft SQL Server 2019 (requires ALM 15.0.1 Patch 3) · Microsoft SQL Server 2017 (requires ALM 12.60 Patch 3 or later) · Microsoft SQL Server 2016 · Microsoft SQL Server 2014 · Microsoft SQL Server 2012 |
· If Database Character Set is not set to Unicode Character Set, some non-English characters may be corrupted after upgrading to Oracle 12.2.0.1. This issue has been identified as an Oracle defect. The fix is addressed in Oracle patch 26380097. For additional help, contact Oracle Support. · All database servers, unless otherwise stated, have been validated on 64 bit configurations. · Micro Focus ALM is certified to work with Enterprise and Standard editions of Microsoft and Oracle databases. · Database servers’ service packs and updates are supported, provided they are compatible with the vendor’s general availability release. · Micro Focus ALM/QC is certified to work with Transparent Data Encryption (TDE) for Microsoft and Oracle databases. Implementation of TDE does have an impact on system performance. For details contact the database vendor that provides the encryption. |
|
JDK/JRE |
· Oracle Java 8 · OpenJDK 8 (requires ALM 12.60 Patch 1 or later) |
|
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Application Server |
· Apache 2.4.x · Apache 2.2 · Microsoft IIS 10 · Microsoft IIS 8.5 · Microsoft IIS 8.0 · Microsoft IIS 7.5 |
· By default, application servers include HTTP servers. If you need additional functionality, a web server can be added. · Micro Focus will certify major and minor releases of Apache (e.g. Apache 2.2), while all minor-minor releases of Apache (e.g. version 2.2.x) will not undergo specific certifications, as it is expected that minor-minor software releases from Apache will maintain full compatibility. |
|
Virtual environments |
· VMWare ESX/ESXi Server 5.0 and higher |
Micro Focus ALM/QC is certified to work with VMWare ESX/ESXi. Due to the rapidly evolving architectures provided by virtualization vendors (e.g. Hyper V or Citrix), as long as the above-stated vendor guarantees full compatibility of the virtualized environment to the Micro Focus ALM/QC approved system requirements for physical hardware, Micro Focus ALM/QC supports the virtualized environments and function as designed. |
Micro Focus ALM/QC version 12.60 is tested and certified with Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure. Micro Focus ALM/QC version 12.60 is supported with any other cloud platforms if all components of the cloud computing environment follow the system requirements specified in this document.
Cloud computing – Amazon AWS
Micro Focus ALM/QC
version 12.60 is certified to be installed and run under Amazon Web Services
(AWS), using a BYOL model, if all components of the cloud computing environment
follow the system requirements specified in this document. In addition, Micro
Focus ALM/QC version 12.60 is certified to work with Amazon Web Services (AWS)
using the following services:
· Amazon Relational Database Service (Amazon RDS)
– when used with Microsoft SQL Server or Oracle Database if the database
follows the Database System Requirements specified in this document.
· Amazon Elastic File System (EFS)
· Amazon Simple Email Service (Amazon SES)
· Amazon Classic Load Balancer
Recommended AWS
environment:
|
Component |
Requirement |
Notes |
|
Computing |
· Amazon EC2 running Red Hat Enterprise Linux
7.x 64-bit, or · Amazon EC2 running Microsoft Windows Server
2012 R2 |
· Using AWS may have an impact on the system’s performance
and availability. · Amazon RDS for Microsoft SQL Server database
instances: You can create up
to 30 databases on each database instance. The Microsoft system databases,
such as master and model, are not counted toward this limit. · In AWS GovCloud (US) Regions, Micro Focus
ALM/QC version 12.60 is certified to work with Amazon EC2 running Microsoft
Windows Server 2016. For details, consult AWS. |
|
File System |
· Amazon Elastic File System (EFS) |
|
|
Database |
· Amazon RDS for Oracle 12.1.x |
|
|
Emailing |
· Amazon Simple Email Service (SES) |
|
|
Networking |
· Amazon Classic Load Balancer |
Cloud computing – Microsoft Azure
Micro Focus ALM/QC
version 12.60 is certified to be installed and run under Azure.
Recommended Azure
environment:
|
Component |
Requirement |
Notes |
|
Computing |
Azure Virtual
Machines running · Microsoft Windows Server 2016, or · SUSE Linux Enterprise Server 12.0 SP3 64-bit |
· There are several deployment models available
for Azure SQL Database. ALM supports Managed Instance deployment model. For
details, see: https://docs.microsoft.com/en-us/azure/sql-database · For a sample that shows how to install ALM on
Microsoft Azure, see KM03280653. · For a sample that shows how to migrate OnPrem
ALM databases to Azure SQL Database Managed Instance, see KM03276819. · In Azure Government, Micro Focus ALM/QC
version 12.60 is certified to work with Azure Virtual Machines running
Microsoft Windows Server 2016. For details, consult Azure. |
|
File System |
· Azure Files |
|
|
Database |
· Azure SQL Database - Deployment Model:
Managed Instance |
|
|
Emailing |
· SendGrid Email Delivery for Microsoft Azure |
|
|
Networking |
· Azure Load Balancer |
Full disk encryption (FDE) is supported for all system components, including database, server, repository server, and client machines. Implementation of FDE does have an impact on system performance. For details, contact the vendor that provides the encryption.
Client-side system requirements
The following are the client-side system requirements and configurations for installing a Micro Focus ALM/Micro Focus Quality Center Enterprise client:
The following table lists the minimum hardware requirements on the client side:
|
Component |
Requirement |
|
CPU |
Core duo 1.6 Ghz (or higher) or equivalent compatible processor |
|
Memory (RAM) |
2 GB minimum |
|
Free disk space |
2 GB minimum |
The following table lists the recommended environments:
|
Component |
Requirement |
Note |
|
Operating System |
· Microsoft Windows 8.1 64-bit |
|
|
Browsers/Client Launcher |
· Microsoft Internet Explorer 11 |
ALM Client Launcher is a lightweight and flexible tool that enables you to run an ALM client without the need for Internet Explorer and without Windows administrator permissions. For details, go to https://marketplace.microfocus.com/appdelivery/content/v2/alm-client-launcher. |
|
Office Suites |
· Microsoft Office 2013 32-bit |
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Desktop Client supported environments
The following tables include prerequisites and supported versions of Operating Systems, Browsers, and Office Suites for the desktop client:
Prerequisites
|
Prerequisite |
Notes |
|
Microsoft .NET Framework 4.0 |
Microsoft .NET Framework 4.x versions are supported provided they are backward compatible with the .NET 4.0 release. |
|
Microsoft Office 2013, or Microsoft Office 2010 |
|
Operating System
The following table lists the supported operating systems:
|
Operating
System |
Minimum
Patch Required |
Notes |
|
Microsoft Windows 10 |
All Windows 10 builds distributed and approved by Microsoft are supported, provided they are compatible with the Windows 10 general availability release. Due to the "blue screen" error in some builds of Microsoft Windows 10, you may need to apply a required fix: · For Windows 10 Build 1507 (32-bit), see: http://support.microsoft.com/kb/KB4048956 · For Windows 10 Build 1703 (32-bit or 64-bit), see: http://support.microsoft.com/kb/KB4022716 · For Windows 10 Build 1903 or later (32-bit or 64-bit), see: |
· If you are integrating ALM with other Micro Focus testing tools, you must modify the DCOM permissions on your client machine. · DCOM is not required for running Functional test sets (server-side execution). · Functional test sets are available only in ALM Edition. · Micro Focus ALM/QC Client on Windows 64-bit runs in WOW64 mode. |
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Microsoft Windows 8.1 |
|
|
|
Microsoft Windows 7 SP1 |
|
|
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Microsoft Windows Server 2016 |
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Microsoft Windows Server 2012 R2 |
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Microsoft Windows Server 2012 |
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Browsers/Client Launcher
The following table lists the supported browsers:
|
Browsers/Client
Launcher |
Notes |
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Microsoft Internet Explorer 11, 32-bit |
|
|
Microsoft Internet Explorer 10, 32-bit |
|
|
Microsoft Edge (version 77 or later) |
Supported with IE mode is enabled only. For the instructions and known limitations, please refer to KM03638120. |
Note: For customers who have restrictions on plugins in their browsers, such as ActiveX, Micro Focus ALM/QC can be loaded in the Micro Focus ALM Explorer add-In. For more information on downloading and installing the Add-In, see the ALM Explorer add-in.
Office Suites
In addition to what is included in the following table, Microsoft Office service packs and updates are also supported, provided they are compatible with the vendor’s general availability release.
|
Office
Suite |
Notes |
|
Microsoft Office 365 |
Desktop clients only |
|
Microsoft Office 2019 64-bit |
Excel add-ins only. |
|
Microsoft Office 2019 32-bit |
Requires ALM 15.0.1. |
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Microsoft Office 2016 64-bit |
Excel add-ins only |
|
Microsoft Office 2016 32-bit |
|
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Microsoft Office 2013 64-bit |
Excel add-ins only |
|
Microsoft Office 2013 32-bit |
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Skype Business
The following table lists the supported Skype Business versions for team collaboration:
|
Skype
Business |
Notes |
|
Skype for business 2016 |
|
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Skype for business 2015 |
|
|
Lync 2013 |
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Virtual environments
The following table lists the supported virtual environments:
|
Virtual
Environment |
Notes |
|
Citrix XenApp 6.0 or higher |
Micro Focus ALM/QC is certified to work with Citrix XenApp, Microsoft Terminal Services, and Remote Desktop Services. Due to the rapidly evolving architectures provided by Virtualization vendors, as long as the above-stated vendors guarantee full compatibility of the virtualized environment to the Micro Focus ALM/QC approved system requirements for physical hardware, Micro Focus ALM/QC functions as designed. |
|
Microsoft Terminal Services |
|
|
Remote Desktop Services |
Screen resolution and DPI settings
ALM recommends the following screen resolution and DPI settings:
|
Component |
Settings |
Notes |
|
Screen resolution |
Min: 1024*768 |
The recommended resolution for ALM is 1600*900 or higher. When using a lower resolution, unnecessary scroll bars may be displayed. |
|
DPI settings |
100% |
ALM 12.60 improved support for tablet devices. Using manufacturer-recommended screen resolution, the recommended DPI setting is 125% and the maximum DPI setting is 150%. If you use higher DPI settings, the ALM client menu items and columns may not be fully displayed. |