OpenText™ ALM/QC
Support Matrix
Software version 24.1
This document provides information on system requirements, recommended environments, and supported environments for running ALM.
Note: For the support matrix of earlier versions, see Support Matrix for ALM 17.0.x, Support Matrix for ALM 16.0.x, Support Matrix for ALM 15.5.x, and Support Matrix for ALM 15.0.x.
In this topic:
Server-side system requirements
Client-side system requirements
Desktop Client supported environments
Screen resolution and DPI settings
Server-side system requirements
The
following are the server-side system requirements and configurations for
installing OpenText ALM 24.1 and OpenText Quality Center
Enterprise 24.1 on Windows and Linux.
Note: These requirements do not apply if
you are utilizing Managed Software Solutions for OpenText ALM or OpenText
Quality Center Enterprise. In that case, the Managed Software
Solutions team provides a hosted version of OpenText ALM or OpenText Quality Center Enterprise.
The following table lists the minimum hardware requirements on the server side:
|
Component |
Requirement |
|
CPU |
Quad Core AMD64 processor or equivalent x86-compatible processor |
|
Memory (RAM) |
8 GB minimum |
|
Free disk space |
8 GB minimum |
Note: For hardware and tuning
recommendations according to the deployment type and capacity, see ALM Advisor.
The following table lists recommended configurations for each operating system:
|
Operating
System |
Database |
Web
Server |
JDK/JRE |
|
Microsoft Windows Server 2022 |
Microsoft SQL Server 2022 |
Microsoft IIS 10.0 |
Open JDK 8 |
|
Red Hat Enterprise Linux 9.x 64-bit |
Oracle 19c |
Apache 2.4 |
Open JDK 8 |
Note: If you are working with an Oracle database, to store non-English or multiple language groups, it is recommended that you set Database Character Set to Unicode Character Set.
Supported environments
The following table lists supported versions of Operating Systems, Database Servers, and Web Servers:
|
Component |
Requirement |
Notes |
|
· Microsoft Windows Server 2022 · Microsoft Windows Server 2019 · Microsoft Windows Server 2016 · Red Hat Enterprise Linux 9.x 64-bit · Red Hat Enterprise Linux 8.x 64-bit · Red Hat Enterprise Linux 7.x 64-bit · Oracle Linux 9.x 64-bit · Oracle Linux 8.x 64-bit · SUSE Linux Enterprise Server 15 64-bit · SUSE Linux Enterprise Server 12.0 64-bit · Amazon Linux 2023 |
· Operating systems’ service packs and updates are supported, provided they are compatible with the vendor’s general availability release. · Oracle Linux versions are supported, provided they are compatible with the supported versions of Red Hat Linux. · ALM 24.1 supports 7 languages: English, French, German, Simplified Chinese, Japanese, Korean, and Brazilian Portuguese. o English, Simplified Chinese, French,
and German have both Linux and Windows installations. o Japanese, Korean and Brazilian
Portuguese have Windows installation only. |
|
|
Database |
· Oracle 21c · Oracle 19c · Microsoft SQL Server 2022 · Microsoft SQL Server 2019 · Microsoft SQL Server 2017 · Microsoft SQL Server 2016 · Microsoft SQL Server 2014 |
· If Database Character Set is not set to Unicode Character Set, some non-English characters may be corrupted after upgrading to Oracle 12.2.0.1. This issue has been identified as an Oracle defect. The fix is addressed in Oracle patch 26380097. For additional help, contact Oracle Support. · SQL Server Standard and Enterprise editions are supported, for the edition differences please check the Microsoft official documents. |
|
JDK/JRE |
· Oracle Java 17 · Oracle Java 11 · Oracle Java 8 · OpenJDK 17 · OpenJDK 11 · OpenJDK 8 |
Note: we will remove support for Oracle
Java 8, openjdk 8, openjdk
11, Oracle Java 11
anytime in the future. Limitation for Oracle Java
11 GA: Fail to deploy ALM when Oracle Java 11 GA is installed.
Use versions later than GA. |
|
Application Server |
· Apache 2.4.x · Microsoft IIS 10 |
· The application server functionality is now built into the ALM/QC platform and there is no need to install a third-party application server (WebLogic, WebSphere, and JBoss) from version 11.50 and later. The OpenText ALM application server supports 64-bit JVM. · By default, application servers include HTTP servers. If you need additional functionality, a web server can be added. · OpenText will certify major and minor releases of Apache (e.g. Apache 2.4), while all minor-minor releases of Apache (e.g. version 2.4.x) will not undergo specific certifications, as it is expected that minor-minor software releases from Apache will maintain full compatibility. |
|
Virtual environments |
· VMWare ESX/ESXi Server 5.0 and higher |
OpenText ALM/QC is certified to work with VMWare ESX/ESXi. Due to the rapidly evolving architectures provided by virtualization vendors (e.g. Hyper V or Citrix), as long as the above-stated vendor guarantees full compatibility of the virtualized environment to the OpenText ALM/QC approved system requirements for physical hardware, OpenText ALM/QC supports the virtualized environments and function as designed. |
OpenText ALM/QC version 24.1 is tested and certified with Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure. OpenText ALM/QC version 24.1 is supported with any other cloud platforms if all components of the cloud computing environment follow the system requirements specified in this document.
Cloud computing – Amazon AWS
OpenText
ALM/QC version 24.1 is certified to be installed and run under Amazon Web
Services (AWS), using a BYOL model, if all components of the cloud computing
environment follow the system requirements specified in this document. In
addition, OpenText ALM/QC version 24.1 is certified to work with Amazon Web
Services (AWS) using the following services:
·
Amazon
Relational Database Service (Amazon RDS) – when used with Microsoft SQL Server
or Oracle Database if the database follows the Database System Requirements
specified in this document.
·
Amazon
Elastic File System (EFS)
·
Amazon
Simple Email Service (Amazon SES)
·
Amazon
Classic Load Balancer
Recommended
AWS environment:
|
Component |
Requirement |
Notes |
|
Computing |
Amazon EC2
running supported operating systems. |
·
Using AWS may have an impact on the system’s performance and
availability. ·
Amazon RDS for Microsoft SQL Server database instances: You can create up to 30
databases on each database instance. The Microsoft system databases, such as
master and model, are not counted toward this limit. ·
In AWS GovCloud (US) Regions, OpenText ALM/QC version 24.1 is
certified to work with Amazon EC2 running Microsoft Windows Server 2016. For
details, consult AWS. |
|
File
System |
·
Amazon Elastic File System (EFS) |
|
|
Database |
·
Amazon RDS for Oracle 19c |
|
|
Emailing |
·
Amazon Simple Email Service (SES) |
|
|
Networking |
·
Amazon Application Load Balancer |
Cloud computing – Microsoft Azure
OpenText
ALM/QC version 24.1 is certified to be installed and run under Azure.
Recommended
Azure environment:
|
Component |
Requirement |
Notes |
|
Computing |
Azure Virtual Machines running supported
operating systems. |
·
There are several deployment models available for Azure SQL Database.
ALM supports Managed Instance deployment model. For details, see: https://docs.microsoft.com/en-us/azure/sql-database ·
For a sample that shows how to install ALM on Microsoft Azure, see KM03280653. ·
For a sample that shows how to migrate OnPrem ALM databases to Azure
SQL Database Managed Instance, see KM03276819. ·
In Azure Government, OpenText ALM/QC version 24.1 is certified to work
with Azure Virtual Machines running Microsoft Windows Server 2016. For
details, consult Azure. |
|
File
System |
·
Azure Files |
|
|
Database |
·
Azure SQL Database - Deployment Model: Managed Instance |
|
|
Emailing |
·
SendGrid Email Delivery for Microsoft Azure |
|
|
Networking |
·
Azure Load Balancer |
Cloud computing – Google Cloud Platform (GCP)
OpenText ALM/QC version 24.1 is certified to be installed and run under Google Cloud Platform (GCP).
Recommended GCP environment:
|
Component |
Requirement |
|
Computing |
Google
Cloud Compute Engine Virtual machine instances (Redhat 9) |
|
File
System |
Google
Cloud Filestore |
|
Database |
Google
Cloud SQL (SQL Server 2019 Standard) |
|
Networking |
Google
Cloud Load Balancing |
Full disk encryption (FDE) is supported for all system components, including database, server, repository server, and client machines. Implementation of FDE does have an impact on system performance. For details, contact the vendor that provides the encryption.
Client-side system requirements
The following are the client-side system requirements and configurations for installing a OpenText ALM/OpenText Quality Center Enterprise client:
The following table lists the minimum hardware requirements on the client side:
|
Component |
Requirement |
|
CPU |
Core duo 1.6 Ghz (or higher) or equivalent compatible processor |
|
Memory (RAM) |
2 GB reserved |
|
Free disk space |
4 GB reserved |
The following table lists the recommended environments:
|
Component |
Requirement |
Note |
|
Operating System |
· Microsoft Windows 10 64-bit |
|
|
Browsers/Client Launcher |
· ALM Client Launcher (latest) · Google Chrome (Web client and Site Admin) |
ALM Client Launcher is a lightweight and flexible tool that enables you to run an ALM client without the need for Internet Explorer and without Windows administrator permissions. For details, go to https://www.microfocus.com/marketplace/appdelivery/content/alm-client-launcher. |
|
Office Suites |
· Microsoft Office 365 64-bit |
Word add-in still supports office 32 bit |
Desktop Client supported environments
The following tables include prerequisites and supported versions of Operating Systems, Browsers, and Office Suites for the desktop client:
Prerequisites
· Microsoft .NET Framework 4.7 and higher
Operating System
The following table lists the supported operating systems:
|
Operating
System |
Minimum
Patch Required |
Notes |
|
Microsoft Windows Server 2022 |
|
· If you are integrating ALM with other OpenText testing tools, you must modify the DCOM permissions on your client machine. · DCOM is not required for running Functional test sets (server-side execution). · Functional test sets are available only in ALM Edition. · OpenText ALM/QC Client on Windows 64-bit runs in WOW64 mode. |
|
Microsoft Windows 11 |
|
|
|
Microsoft Windows 10 |
All Windows 10 builds distributed and approved by Microsoft are supported, provided they are compatible with the Windows 10 general availability release. Due to the "blue screen" error in some builds of Microsoft Windows 10, you may need to apply a required fix: · For Windows 10 Build 1507 (32-bit), see: http://support.microsoft.com/kb/KB4048956 · For Windows 10 Build 1703 (32-bit or 64-bit), see: http://support.microsoft.com/kb/KB4022716 · For Windows 10 Build 1903 and later (32-bit or 64-bit), see: |
|
|
Microsoft Windows Server 2019 |
|
|
|
Microsoft Windows Server 2016 |
|
Browsers/Client Launcher
The following table lists the supported browsers:
|
Browsers/Client
Launcher |
Notes |
|
ALM Client Launcher |
·
Chrome: The two latest versions ·
Chrome enterprise |
|
Microsoft Edge |
Latest version (Chromium based only) |
|
Firefox |
·
Firefox: The two latest versions · ESR: latest |
Web client system requirements
The following table lists the supported browsers:
|
Browsers |
Notes |
|
Microsoft Edge (version 77 and later) |
|
|
Google Chrome, Firefox, Safari |
Supported only in Web Client. See the Web Client Help. |
Office Suites
In addition to what is included in the following table, Microsoft Office service packs and updates are also supported, provided they are compatible with the vendor’s general availability release.
|
Office
Suite |
Notes |
|
Microsoft 365 desktop apps (both 32 bit and 64 bit) |
·
ALM add-ins work on
Microsoft 365 desktop apps only, not working on Microsoft 365 for the web ·
The Microsoft Word
add-in supports 32-bit Microsoft Word only. |
|
Microsoft Office 2021 (both 32 bit and 64 bit) |
The Microsoft Word add-in supports 32-bit Microsoft Word only. |
|
Microsoft Office 2019 (both 32 bit and 64 bit) |
The Microsoft Word add-in supports 32-bit Microsoft Word only. |
|
Microsoft Office 2016 (both 32 bit and 64 bit) |
The Microsoft Word add-in supports 32-bit Microsoft Word only. |
|
Microsoft Office 2013 (both 32 bit and 64 bit) |
The Microsoft Word add-in supports 32-bit Microsoft Word only. |
|
Microsoft Office 2010 (both 32 bit and 64 bit) |
The Microsoft Word add-in supports 32-bit Microsoft Word only. |
Virtual environments
The following table lists the supported virtual environments:
|
Virtual
Environment |
Notes |
|
Citrix XenApp 6.0 or higher |
OpenText ALM/QC is certified to work with Citrix XenApp, Microsoft Terminal Services, and Remote Desktop Services. Due to the rapidly evolving architectures provided by Virtualization vendors, as long as the above-stated vendors guarantee full compatibility of the virtualized environment to the OpenText ALM/QC approved system requirements for physical hardware, OpenText ALM/QC functions as designed. |
|
Microsoft Terminal Services |
|
|
Remote Desktop Services |
Screen resolution and DPI settings
ALM recommends the following screen resolution and DPI settings:
|
Component |
Settings |
Notes |
|
Screen resolution |
Min: 1024*768 |
The recommended resolution for ALM is 1600*900 or higher. When using a lower resolution, unnecessary scroll bars may be displayed. |
|
DPI settings |
100% |
ALM improved support for tablet devices. Using manufacturer-recommended screen resolution, the recommended DPI setting is 125% and the maximum DPI setting is 150%. If you use higher DPI settings, the ALM client menu items and columns may not be fully displayed. |
For support matrix of legacy versions:
·
For ALM
12.60, see ALM 12.60 Support Matrix.
·
For ALM
10.00-12.5x, see ALM 10.00-12.5x Support Matrix.
Visit the Product Support Lifecycle table for release details and dates. The
Product Support Lifecycle policy defines the level of support OpenText provides
for each product version.