Support Matrix

ALM

Software version 24.1.x

This document provides information on minimum requirements, recommended environments, and supported environments for running ALM 24.1.x.

Note: For the support matrix of earlier versions, see Support Matrix for ALM 17.0.xSupport Matrix for ALM 16.0.xSupport Matrix for ALM 15.5.x, and Support Matrix for ALM 15.0.x

In this topic:

·       Server-side system requirements

·       Desktop Client requirements

·       Web Client requirements

·       Install and run ALM in cloud environments

·       Full Disk Encryption

·       Add-in requirements

·       Plugin requirements

·       Product support lifecycle

 

Server-side system requirements

The following are the server-side system requirements and configurations for installing ALM 24.1.x on Windows and Linux.

Hardware

ALM has the following hardware requirements:

Component

Requirement

CPU

Quad Core AMD64 processor or equivalent x86-compatible processor

Memory (RAM)

8 GB minimum

Free disk space

8 GB minimum

Software

ALM has the following software requirements:

Component

Requirement

Notes

Operating System

·       Amazon Linux 2023

·       Microsoft Windows Server 2022

·       Microsoft Windows Server 2019

·       Microsoft Windows Server 2016

·       Red Hat Enterprise Linux 9.x 64-bit

·       Red Hat Enterprise Linux 8.x 64-bit

·       Red Hat Enterprise Linux 7.x 64-bit

·       Oracle Linux 9.x 64-bit

·       Oracle Linux 8.x 64-bit

·       SUSE Linux Enterprise Server 15 64-bit

·       SUSE Linux Enterprise Server 12.0 64-bit

·       Operating systems’ service packs and updates are supported, provided they are compatible with the vendor’s general availability release.

·       Oracle Linux versions are supported, provided they are compatible with the supported versions of Red Hat Linux.

 

Application Server

·       Apache 2.4x

·       Micosoft IIS 10

·       The application server functionality is now built into the ALM/QC platform and there is no need to install a third-party application server (WebLogic, WebSphere, and JBoss) from version 11.50 and later. The ALM application server supports 64-bit JVM.

·       By default, application servers include HTTP servers. If you need additional functionality, a web server can be added.

·       OpenText will certify major and minor releases of Apache (e.g. Apache 2.4), while all minor-minor releases of Apache (e.g. version 2.4.x) will not undergo specific certifications, as it is expected that minor-minor software releases from Apache will maintain full compatibility.

Database Server

·       Oracle 21c

·       Oracle 19c

·       Microsoft SQL Server 2022

·       Microsoft SQL Server 2019

·       Microsoft SQL Server 2017

·       Microsoft SQL Server 2016

·       Microsoft SQL Server 2014

·       For Oracle databases: To store non-English or multiple langauge groups.OpenText recommends you set Database Character Set to Unicode Character Set.

·       Otherwise, some non-English characters may be corrupted after upgrading to Oracle 12.2.0.1. This issue has been identified as an Oracle defect. The fix is included in Oracle patch 26380097. For additional help, contact Oracle Support.

·       SQL Server Standard and Enterprise editions are supported. For the edition differences, check the Microsoft official documents.

JDK/JRE

·       Oracle Jave 17

·       Oracle Jave 11

·       Oracle Jave 8

·       OpenJDK 17

·       OpenJDK 11

·       OpenJDK 8

·       We will remove support for Oracle Java 8, OpenJDK 8, OpenJDK 11, Oracle Java 11  anytime in the future.

·       Limitation for Oracle Java 11 GA: Fail to deploy ALM when Oracle Java 11 GA is installed. Use versions later than GA.

Virtual environments

VMWare ESX/ESXi Server 5.0 and higher

ALM is certified to work with VMWare ESX/ESXi.

Due to the rapidly evolving architectures provided by virtualization vendors (e.g. Hyper V or Citrix), as long as the above-stated vendor guarantees full compatibility of the virtualized environment to the ALM approved system requirements for physical hardware, ALM supports the virtualized environments and function as designed.

Supported languages

ALM 24.1 supports 7 languages: English, French, German, Simplified Chinese, Japanese, Korean, and Brazilian Portuguese.

·       English, Simplified Chinese, French, and German have both Linux and Windows installations.

·       Japanese, Korean, and Brazilian Portuguese have Windows installation only.

Server-side recommended environments

The following table lists the server-side recommended environments:

Operating System

Database

Application Server

JDK/JRE

Microsoft Windows Server 2019

Microsoft SQL Server 2019

Microsoft IIS 10.0

Oracle Java 17

Red Hat Enterprise Linux 9.x 64-bit

Oracle 19c

Apache 2.4

Oracel Java 17

  

Desktop Client requirements

The following are the system requirements and configurations for running ALM Desktop Client.

Hardware

ALM Desktop Client has the following hardware requirements:

Component

Requirement

CPU

Core duo 1.6 Ghz (or higher) or equivalent compatible processor

Memory (RAM)

2 GB reserved

Free disk space

4 GB reserved

Software

ALM Desktop Client has the following software requirements:

Component

Requirement

Notes

Operating System

·       Microsoft Windows 11

·       Microsoft Windows 10

·       Microsoft Windows Server 2022

·       Microsoft Windows Server 2019

·       Microsoft Windows Server 2016

All Windows 10 builds distributed and approved by Microsoft are supported, provided they are compatible with the Windows 10 general availability release.

Due to the "blue screen" error in some builds of Microsoft Windows 10, you may need to apply a required fix:

·       For Windows 10 Build 1507 (32-bit), see http://support.microsoft.com/kb/KB4048956.

·       For Windows 10 Build 1703 (32-bit or 64-bit), see http://support.microsoft.com/kb/KB4022716.

·       For Windows 10 Build 1903 and later (32-bit or 64-bit), see http://support.microsoft.com/kb/KB5010415.

ALM Client Launcher

Download it from the marketplace: https://www.microfocus.com/marketplace/appdelivery/content/alm-client-launcher

Prepare the following before installing and using ALM Client Launcher:

·       Install .NET Framework 4.7 or later.

·       Install Microsoft Visual C++ 2015 Redistributable (x86) or later.

·       If you install ALM Client Launcher in Windows Server, to have better download experience, OpenText recommends that you disable the IE Enhanced Security Configuration option in Windows Server.

Browser

Microsoft Edge with IE mode enabled

See the online help for how to enable IE mode.

You can run the same ALM Desktop Client using either ALM Client Launcher or the Microsoft Edge browser with IE mode enabled.

OpenText recommends you use ALM Client Launcher.

DPI settings

100%

Support for tablet devices is improved. Using manufacturer-recommended screen resolution, the recommended DPI setting is 125% and the maximum DPI setting is 150%. If you use higher DPI settings, the ALM Desktop Client menu items and columns may not be fully displayed. 

Virtual environments

·       Citrix XenApp 6.0 or higher

·       Microsoft Terminal Services

·       Remote Desktop Services

ALM is certified to work with Citrix XenApp, Microsoft Terminal Services, and Remote Desktop Services.

Due to the rapidly evolving architectures provided by Virtualization vendors, as long as the above-stated vendors guarantee full compatibility of the virtualized environment to the ALM approved system requirements for physical hardware, ALM functions as designed.

Desktop Client recommended environments

The following table lists the recommended environments for ALM Desktop Client:

Component

Requirement

Operating System

Microsoft Windows 10 64-bit

ALM Client Launcher

The latest version

Office Suites

Microsoft 365 desktop apps

 

Web Client requirements

ALM Web Client has the following requirements:

Component

Requirement

Browser

·       Google Chrome (Recommended)

·       Microsoft Edge

·       Firefox

·       Safari

Screen resolution

Recommended: 1440*900 or higher

Using a lower resolution may lead to unnecessary scrollbars.

ALM

15.0.x or later

 

Install and run ALM in cloud environments

The following table lists the cloud platforms that are tested and verified to install and run ALM. Any other cloud platforms are also supported if all components of the cloud computing environment follow the system requirements specified above.

Cloud Platform

Requirement

Notes

Amazon AWS

·       Computing: Amazon EC2 running supported operating systems.

·       File system: Amazon Elastic File System (EFS)

·       Database: Amazon RDS for Oracle 19c

·       Email service: Amazon Simple Email Service (SES)

·       Networking: Amazon Application Load Balancer

·       Amazon RDS for Microsoft SQL Server database instances: You can create up to 30 databases on each database instance. The Microsoft system databases, such as master and model, are not counted toward this limit.

·       In AWS GovCloud (US) Regions, ALM is certified to work with Amazon EC2 running Microsoft Windows Server 2016. For details, consult AWS.

Microsoft Azure

·       Computing: Azure Virtual Machines running supported operating systems.

·       File system: Azure Files

·       Database:   Azure SQL Database - Deployment Model: Managed Instance

·       Email service: SendGrid Email Delivery for Microsoft Azure

·       Networking: Azure Load Balancer

·       There are several deployment models available for Azure SQL Database. ALM supports Managed Instance deployment model. For details, see the Microsfot Azure documentation.

·       For a sample that shows how to install ALM on Microsoft Azure, see KM03280653.

·       For a sample that shows how to migrate OnPrem ALM databases to Azure SQL Database Managed Instance, see KM03276819.

·       In Azure Government, ALM is certified to work with Azure Virtual Machines running Microsoft Windows Server 2016. For details, consult Azure.

Google Cloud Platform

·       Computing: Google Cloud Compute Engine Virtual machine instances (Redhat 9)

·       File system: Google Cloud Filestore

·       Database: Google Cloud SQL (SQL Server 2019 Standard)

·       Networking: Google Cloud Load Balancing

 

 

Full Disk Encryption

Full disk encryption (FDE) is supported for all system components, including database, server, repository server, and client machines.  Implementation of FDE does have an impact on system performance. For details, contact the vendor that provides the encryption.

 

Add-in requirements

The following table lists the requirements for ALM add-ins.

ALM Add-in

Microsoft 365 desktop apps

Microsoft Office 2021

Microsoft Office 2019

Microsoft Office 2016

Microsoft Excel add-in

Microsoft Word add-in

√*

√*

√*

Note: √* indicates 64-bit of the application is not verified but may also work.

 

Plugin requirements

The following table lists the requirements for ALM plugins.

ALM plugin

Jira Requirement

ALM Requirement

ALM – Test Management for Jira on-premises plugin

·       Jira Data Center: 8.0.0 - 9.12.x

·       Jira Server: 7.0.0 - 9.12.x

15.0.1 and later versions

Note: If a secure protocol is used to access the ALM server, make sure the relevant certificate is trusted by the Jira server.

ALM – Test Management for Jira Cloud plugin

N/A

15.0.1 and later versions, both on-premises and SaaS.

Note:

·       If a secure protocol is used to access the ALM server, make sure the relevant certificate is trusted by the Jira server.

·       If you use this plugin on an ALM on-premises server, make sure the server is accessible by Jira Cloud and the server uses a secure protocol.

 

Product support lifecycle

Visit the Product Support Lifecycle table for release details and dates.

The Product Support Lifecycle policy defines the level of support OpenText provides for each product version.