Readme for Micro Focus Connect Dimensions CM Connector 24.2

This readme describes how to configure Micro Focus Dimensions CM Connector. Refer to the Micro Focus Community and Micro Focus Connect Help Center for further configuration instructions.

The Micro Focus Dimensions CM Connector for Micro Focus Connect (Micro Focus Dimensions CM Connector) lets you synchronize Dimensions CM assets with assets in other Micro Focus Connectors, for example assets found in the Micro Focus Azure DevOps Connector.


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  Installation and Upgrade Information Technical Notes
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Supported Versions

This version of the connector requires Dimensions CM 14.6 or higher

Unless otherwise specified, for any given MF Connect connector from OpenText, all versions of the connector product that are officially released and supported by it's vendor both four months before the time of the release of the connector as well as at the time of using the connector, are supported by OpenText. Not all product versions will be tested and validated by OpenText for each connector release. Instead, OpenText chooses a subset of versions that we deem representative or most important to run validation and certification tests against. These selected versions are mentioned in the respective connector read-me, clearly identifying them as "validated" or "certified". As stated above, this does not mean that Micro Focus Connect does not support other product versions – it only means that no validation test cycle was executed for the other versions.

Supported Assets

This version of the Dimensions CM Connector works with requests. These can be any CM request type that has:




This connector requires at least build 24.2 of Micro Focus Connect and can be configured using the Micro Focus Connect UI.

The file should be copied to the Micro Focus Connect's AppData\data folder.



Installation and Upgrade Information

The following information contains notes regarding installation, but does not replace the entire process.

Required Connection Information

In order to use this connector, you will need to collect and enter this information in the Micro Focus Connect user interface:



Known Issues

Sync Performance

The Dimensions CM Connector may take some time during each sync loop, gathering Requests for the synchronization. The amount of time taken will vary based upon the number of Requests and network conditions. Once the Connection is configured; the 'Run One Iteration' option can be used to determine the sync loop time, then adjust the Synchronization Frequency time accordingly.

Detect Item Relationship Changes

The current version of the Dimensions CM connector can only detect relationship changes when there is an additional field that has changes. For example, if a user updates a task item to be associated with a specific story, the connector will not detect this change. However, if the user subsequently updates the story description, then both the description and the relationship change will be detected and synchronized.

Fallback users are not supported

When selecting a fallback user a message will state there are no users.



Technical Notes

Field Names

In addition to the fields that represent the Dimensions CM request's user-defined attributes (in the form Attribute Prompt [ATTR_ID]), you can also map these special fields:

Important: Request attribute names that begin with * (asterisk) are mandatory when creating requests and you must map them, for example, the SEVERITY attribute for CR requests.

Avoiding Synchronization Failure Due to Lack of Privileges

Operations performed by the Dimensions CM Connector are audited (in Dimensions CM) as being performed by the user specified in the connection information. To ensure that the synchronization does not fail due to a lack of privileges, verify that this user has sufficient request privileges, for example, to perform operations in other users' inboxes.

Multi-Value Attributes and Attribute Blocks

Multi-valued attributes and attribute blocks are not supported.



Need assistance with the product?

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