HASP Plug Errors

This section describes troubleshooting for the following HASP Plug errors:

HASP Plug - Read Error

HASP plug Read Error.

The HASP plug is an additional plug used to authenticate the LoadRunner license. It is hooked up to a parallel port.

Troubleshooting

  • Check that your LoadRunner HASP plug is correctly plugged into your parallel port.
  • Contact customer support to test the HASP plug.

HASP Plug - Time Error

HASP plug time is not set. Please set the plug time and retry.

The HASP plug is an additional plug used to authenticate the LoadRunner license. It is hooked up to a parallel port. The HASP plug is either incorrectly configured, or your license has expired.

Troubleshooting

  • Check that your LoadRunner HASP plug is correctly plugged into your parallel port.
  • Check your license information to verify whether your license has expired.
  • Contact customer support to test the HASP plug, or renew your license.

HASP Plug - Incorrect Plug

The connected HASP plug is not a LoadRunner HASP plug. Please connect your LoadRunner HASP plug.

The HASP plug is an additional plug used to authenticate the LoadRunner license. It is hooked up to a parallel port. The HASP plug is either incorrectly configured, or your license has expired.

Troubleshooting

  • Check that your LoadRunner HASP plug is correctly plugged into your parallel port.
  • Check your license information to verify whether your license has expired.
  • Contact customer support to test the HASP plug, or renew your license.

HASP Plug - Communication Error

Communication error. Check your equipment and verify that the protocol is installed properly.

The HASP plug is an additional plug used to authenticate the LoadRunner license. It is hooked up to a parallel port. The HASP plug is either incorrectly configured, or your license has expired.

Troubleshooting

  • Check that your LoadRunner HASP plug is correctly plugged into your parallel port.
  • If you are using a general HASP on your local area network (LAN), check the connection between the Controller machine and machine where the HASP is hooked to. Open a Command Prompt window, and Ping the machine with the HASP plug installation.
  • Check your license information to verify whether your license has expired.
  • Contact customer support to test the HASP plug, or renew your license.

HASP Plug - Plug Not Found

HASP plug was not found. Please verify that your plug is connected.

The HASP plug is an additional plug used to authenticate the LoadRunner license. It is hooked up to a parallel port. The HASP plug is either incorrectly configured, or your license has expired.

Troubleshooting

  • Check that your LoadRunner HASP plug is correctly plugged into your parallel port.
  • If you are using a general HASP on your local area network (LAN), check the connection between the Controller machine and machine where the HASP is hooked to. Open a Command Prompt window, and Ping the machine with the HASP plug installation.
  • Check your license information to verify whether your license has expired.
  • Contact customer support to test the HASP plug, or renew your license.

HASP Plug - Missing

LoadRunner cannot run without a HASP plug.

The HASP plug is an additional plug used to authenticate the LoadRunner license. It is hooked up to a parallel port. The HASP plug is either incorrectly configured, or your license has expired.

Troubleshooting

  • Check that the LoadRunner HASP plug is correctly plugged into your parallel port.
  • If you are using a general HASP on your local area network (LAN), check the connection between the Controller machine and machine where the HASP is hooked to. Open a Command Prompt window, and Ping the machine with the HASP plug installation.
  • Check your license information to verify whether your license has expired.
  • Contact customer support to test the HASP plug, or renew your license.

HASP Plug - Internal Error

NetHasp internal Error. Please contact your HASP distributor.

The HASP plug is an additional plug used to authenticate the LoadRunner license. It is hooked up to a parallel port. The HASP plug is either incorrectly configured, or your license has expired.

Troubleshooting

  • If you are using a general HASP on your local area network (LAN), check the connection between the Controller machine and machine where the HASP is hooked to. Open a Command Prompt window, and Ping the machine with the HASP plug installation.
  • Check your license information to verify whether your license has expired.
  • Contact customer support to test the HASP plug, or renew your license