Do one of the following on the LoadRunner machine:

• Select Start > All Programs > HPE Software > HPE LoadRunner > Advanced Settings > Agent Configuration.

• Run <LoadRunner root>\launch_service\bin\AgentConfig.exe.

• The Agent icon does not appear in Windows 2008 when the Load Testing Agent Service is launched.
• When LoadRunner Agent runs as service (magentservice.exe), files that are stored on remote network drives or referred to by UNC path cannot be accessed (script, parameter file, etc.). If you want to access files this way, run the LoadRunner Agent as process (magentproc.exe).
  Workaround: To access network share, configure the Load Testing Agent Service to run with an account that has network access permissions.

• When running the LoadRunner Agent as a service (magentservice.exe), and the Agent Configuration as administrator under UAC or a standard user: If you click the OK button and attempt to restart the Load Testing Agent Service, it issues the warning "Access is denied" .
  
  Workaround:

  1. Run the Agent Configuration as administrator when UAC is off.
  2. If the current user is administrator, or a user having the appropriate permission to work with Load Testing Agent Services, go to Service Manager (services.msc), and manually start the LoadRunnerAgent service (and for Performance Center, the RemoteManagementAgent service).
  3. You can also run <LoadRunner root>\bin\subinacl.exe as administrator to grant a user (user1 in examples below) full access permission of the target service. For example,
     For LoadRunner: subinacl.exe /service LoadRunnerAgent /grant=user1
     For Performance Center: subinacl.exe /service RemoteManagementAgent /grant=user1