Vuser Errors
This section describes troubleshooting for the following Vuser errors:
Initialization Problems - Online Process Failed to Initialize
Failed to create Online: 'process'
The online process has not been initialized.
Troubleshooting
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Check that the Controller COM objects are registered in the Registry Editor: HKEY_LOCAL_MACHINE\SOFTWARE\Mercury Interactive\LoadRunner\CurrentVersion.
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If they are not registered, run register_controller.bat from the <installdir>\bin directory to register the COM objects.
Tip: To locate the installation directory, in Windows, click Start > Run and type wlrun.ini in the Open box to open the wlrun.ini file. Go to the [ProductEnv] section of the file and note the installation directory in the line
M_ROOT=
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If this fails to solve the problem, contact customer support and provide them with an explanation of the problem, and the error message returned.
Vuser Error - Unable to Activate Additional Vusers
Controller cannot activate additional Vusers. Ensure that your load generators are available and that your scripts are valid.
Unable to activate additional. Possible causes: (i) Connectivity problems. (ii) Invalid script. (iii) Exceeding the number of licensed Vusers.
Troubleshooting
- Check that your load generators are available: Open the Load Generators window (Scenario > Load Generators), and check the status of the load generator specified in the error message to see if there is a connection to the host machine. If the host has been disconnected, reconnect and run the scenario again.
- Check that each script is valid: Open each script in VuGen (View Script), and run the script (Vuser > Run). Check for any error messages in the Execution Log.
- Check that your license supports the number of Vusers and script types that you are trying to run.
Vuser Error - Unable to Create Vusers
Controller cannot create Vusers. Ensure that your load generators are available and that your scripts are valid.
Troubleshooting
- Check that your load generators are available: Open the Load Generators window (Scenario > Load Generators), and check the status of the load generator specified in the error message to see if there is a connection to the host machine. If the host has been disconnected, reconnect and run the scenario again.
- Check that each load generator does not exceed its Vuser limits: Open the Load Generators window (Scenario > Load Generators), click Details and select the Vuser Limits tab. Check that each load generator does not exceed the Vuser limits in the license.
- Check that each script is valid: Open each script in VuGen (View Script), and run the script (Vuser > Run). Check for any error messages in the Execution Log.
Vuser Error - No Vusers in Scenario
There are no Vusers in the scenario.
Troubleshooting
- Add a script or group to the scenario: In the Design view of the Controller, click Add Group or Add Script(s), and select a group or script to add to the scenario. Run the scenario again.
Vuser Error - Vuser Type Unsupported
Vuser type 'Vuser type' is not supported in this version.
Troubleshooting
- Check that the script you are trying to open is a valid script.
- Check your license to see which Vuser types are supported. If your version does not support this Vuser type, contact customer support to upgrade your version.