Troubleshooting licenses

This section describes general troubleshooting and known issues for licenses.

• If the computer system time is earlier than the starting time of the license, the license will not be valid.

• If you have a temporary license, contact your customer service representative to obtain a Time Limited license.

• If your license is not accepted, make sure that the folder <Install root folder>\data has Modify and Write access for all users.

• If you receive a permission denied error message during Controller startup, you must grant Full Control permission for the Registry's HKEY_LOCAL_MACHINE key as described below.

  To add registry permissions:

  1. Run regedit to modify the registry.

  2. Select the HKEY_LOCAL_MACHINE key.

  3. Select Security > Permissions.

  4. Add Full Control permission to the user that is running Controller.

  5. Click OK.

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