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# Sign in and other issues

This chapter provides troubleshooting for issues that arise after installing and configuring OpenText Enterprise Performance Engineering components.

Problem | Troubleshooting
--- | ---
Unable to sign in via the client machine | If you encounter "JavaScript is not installed or is disabled in your browser" error, this problem is related to running JavaScript in your browser. To resolve this issue: In the Control Panel, select Internet options > Security. Select Internet zone and click Custom Level. Make sure that Active Scripting is enabled. Enable the following items under ActiveX controls and Plug-ins: Automatic prompting for ActiveX controls Binary and script behaviors Run ActiveX controls and plugins Script ActiveX controls marked safe for scripting
Unable to sign in to the database server | If you receive the following error message "Problem encountered when application tried to connect to database.", verify that the database server host name, type, username, and password are correct. Consult your database administrator if you are unsure.
Conflict with non-default ports in Microsoft SQL | The Microsoft SQL instance must use a static port. The correct port must be defined in the connection string.
Initializing Run page does not load when starting a test run | The client machine needs to have access to the machine. For example, if the Administrator inserted the machine name without the domain, you might need to add the IP address and machine name to the host file (C:\WINDOWS\system32\drivers\etc\hosts) on the client machine.
No error message when a performance test fails to start | This problem is possibly caused by the configuration process. Validate the following: The OpenText Performance Engineering Load Testing Service in running on the host machine under the system account. The user (IUSR_METRO) exists. On host machines designated as Controllers, open the folder <Host_installdir>\config. Open wlrun7.ini in a text editor, and make sure that IsOrchid and IsOrchid10 are both set to 1.
Information is displayed in IIS and ASP.NET response headers | To prevent OpenText Enterprise Performance Engineering information being disclosed in the IIS and ASP.NET response headers, we recommend removing the server- and version-specific headers from the default Web site, or any other site that was used for the product installation. For IIS 10.0 and later: Open IIS Manager. Select the server in Connection tree view. Expand Sites, and select Default Web Site. Open the Configuration Editor User Interface module, and in the Section combo box, select system.webServer/security/requestFiltering. Change the value of the removeServerHeader property to True.
Default monitor measurements aren't displayed in online graphs when using OneLG hosts | This occurs when the product is configured with a local user. Create a user account on OneLG hosts with the same credentials and permissions as the OpenText Enterprise Performance Engineering account. For example, if you used the default local user (IUSR_METRO) on servers and hosts, create the IUSR_METRO user and add it to the Administrators group on the OneLG machine.
Incorrect time range displayed in online graph | Changing the time zone on the OpenText Enterprise Performance Engineering server or any external analysis database, results in the incorrect time range being displayed when running a performance test in the online graph. To ensure the correct time range for running the performance test is displayed in the online graph, verify the time zone is synchronized on the OpenText Enterprise Performance Engineering server and any external analysis database servers.
Windows Firewall is enabled | We recommend deactivating the Windows Firewall on all OpenText Enterprise Performance Engineering servers and host machines in the system, except for SiteScope. If you are using the product with Windows Firewall enabled, the Windows Firewall must be reconfigured to allow inbound and outbound communication on specific ports used by OpenText Enterprise Performance Engineering. For details, see Configure the server to work with Windows Firewall.

https://admhelp.microfocus.com Enterprise Performance Engineering,LoadRunner Enterprise 8942
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