Micro Focus Performance Center

Software Version: 12.56 and 12.57


Publication date: May 01, 2018


This file provides the following information about Performance Center 12.56 and 12.57:

What's New in Performance Center

Performance Center includes many new features, enhancements, and usability improvements from Performance Center 12.56 and 12.57.

You can find information on What's New in this version in the Performance Center Help.

For information about the features in previous versions, use the following links:

Installation Instructions

If you have already installed Performance Center 12.55 or 12.56, you just need to install the Performance Center 12.57 patch on the Performance Center server, hosts, and load generators, and optionally install the latest ALM 12.55 patch (Patch 2).

Tip: We recommend using remote patch installation in Performance Center Administration to install the patch on Performance Center hosts and load generators.

The following sections provide step-by-step instructions for users that are installing Performance Center 12.57 from scratch, or for users that require more detailed instructions:

ALM Installation

Installing ALM 12.55 is a prerequisite to installing Performance Center (we recommend installing the latest ALM 12.55 patch—Patch 2). You can install ALM 12.55 Patch 2 directly, or you can install it on top of ALM 12.5x versions.

For ALM installation instructions, see the ALM Installation and Upgrade Guide - Windows / Linux.

Note: If you have not installed ALM 12.55 Patch 1 or 2, to avoid issues setting the Performance Center license, you must perform the following after installing ALM:

For details about the supported integrations for ALM, see the ALM Integration Support Matrix.

Performance Center Installation

Performance Center 12.57 is a patch that must be installed on top of Performance Center 12.55 or 12.56.


Installing Performance Center in interactive mode

On the Performance Center machine, run the Performance Center installation files, and follow the onscreen installation and deployment instructions.

Remote patch installation

For Performance Center Hosts and Standalone Load Generators, you can install the patch from Performance Center Administration.

  1. To upload the relevant patch (.msp) for Performance Center Host and/or Standalone Load Generators, in Management > Hosts > Patches tab, enter the details for the patch, and click Upload.

    For details, see Upload Patches in the Performance Center Help.

  2. To install the patch, (in the Hosts tab, select the relevant hosts on which to install the patch, and select Maintenance > Install Patch.

    For details, see Install patches on hosts in the Performance Center Help.

Installing the patch in silent mode

You can install the patch from the command line in silent or non-interactive mode. This option is useful when installing the patch on multiple machines (for example, when working with Microsoft SMS):

msiexec.exe /update <full path to msp file> [/qn] [/l*vx <full path to log file>]

(The /qn option sets the silent mode and /l*vx enables the logging in verbosity mode.)

General information

  1. Verify that you have full local administrative permissions (root account for Linux systems) to install the patch on the machine.

  2. Before starting the installation, make sure there are no active runs or jobs on the machine (if necessary close mdrv.exe, TruClientIELauncher.exe, firefox.exe, or chrome.exe).

  3. Install Performance Center 12.57 by launching the appropriate installation file.

  4. Make sure the Performance Center standalone applications are updated with the appropriate patch.

  5. After installing Performance Center 12.57, make sure you clear the browser cache on your client machine, before accessing the application.

    Note: To uninstall Performance Center 12.57 that was initially installed from the network, you need to remove the installation file separately from each Performance Center host machine on which it was installed.

You can find information and components for the installation as follows:

Troubleshooting patch installation issues

Antivirus issues

When installing Performance Center 12.57 or 12.56, you might encounter the following error messages, which can occur as a result of your antivirus software interfering with the installation process:

  • “Failed installing patch. Failed to read progress log on the host machine. Please try to re-install the patch."

    This might occur because an msi is already running on the host, which can stop the installation process.

    Resolution: Wait at least an hour before trying to reinstall the patch.

  • “Failed installing patch. (1618) Another installation is already in progress. Complete that installation before proceeding with this install.”

    This might occur the first time you run the Performance Center 12.57 or 12.56 patch.

    Resolution: After the running installation has completed, try to reinstall the patch.

Other issues
  • “Failed installing patch.”

    Resolution: Wait a short time before trying to reinstall the patch.

  • “Failed installing patch. Abnormal termination. The installation process is not found."

    You might encounter this message if host resources are low, or there are network connectivity issues.

    Resolution: Try to reinstall the patch.

  • (Fixed in Performance Center 12.57) "One or more of the selected hosts are already installing. Click the show Task Manager button at the top ribbon."

    You might encounter this message when trying to run a host installation while a host installation is already running.

    Resolution: Wait until the current installation ends before starting a new installation.

ALM Notes and Limitations

This section includes:

ALM Installation

ALM Client Installation

Tip: We recommend using My Performance Center instead of the ALM client.

Connecting from VuGen or Analysis to ALM

Project Upgrade

Note: This section is only relevant for users upgrading from Performance Center 12.2x or earlier.


Lab Management


Performance Center Notes and Limitations

This section includes:

For notes and limitations on LoadRunner, see the LoadRunner 12.57 Readme.

Performance Center Installation

Upgrading from Performance Center 12.50/12.53/12.55 to 12.57

Performance Test Execution

Vuser Scripts

Monitor Profiles

If you create a Load Test with a monitor profile and copy it to a different project, but choose not to copy linked entities, you cannot remove the monitor profile.

Online Monitoring

Diagnostics Data


Cloud Load Generators





Trend Reports

If you have updated the Performance Center server and hosts to 12.57, but not updated ALM 12.55 to Patch 1, to include test run data for MQTT, Streaming, TruClient Native Mobile, AppDynamics, New Relic, Dynatrace, Network Virtualization, and MQTT monitors in trend reports, you must add items to the ALM database. For details, see Software Self-solve knowledge base article.


When using an IE 10 browser on Windows 10 operating systems, help pages all open to the Help front page.

Resolution: Open the Help and search for the required information manually by using the search or index fields, or use a different browser.

Multilingual Support

Note: This section is not applicable to Performance Center 12.57 which does not provide multilingual support.

This section includes the following sections:

Internationalization Limitations

Localization Limitations

Download the Help Center

When clicking context-sensitive help, Performance Center now links directly to the online Performance Center Help. This enables you to use the most recent version available of the Performance Center online help.

If your organization has firewall restrictions that prevent you from using the online Help Center, you can download and deploy the Help Center on your local server. For details, follow the Download Help Center instructions in the Performance Center Help.

Beta and Tech Preview Features

This product includes limited functionality entitlements – these can be either “beta” or “tech preview” features (as indicated in the What’s New). This means that these beta or tech preview features may be undergoing further testing before their full capabilities are released. These features, including their capabilities and content, are provided on an “as is” basis. Micro Focus disclaims all other warranties. Micro Focus shall not be responsible for any loss or damage suffered by any customer as a result of their use of any beta or tech preview feature.

Micro Focus reserves the right to change or remove a beta or tech preview feature at any time, without further notice. These features, which include basic capabilities, are currently offered as embedded features accompanying the product license. In the future, Micro Focus may offer advanced capabilities for the same features at a separate cost.

Should you encounter any bugs, glitches, lack of functionality, or other problems with any beta or tech preview feature, please let us know immediately. Your help in this regard is greatly appreciated. Send your feedback to Performance Center Feedback.

Legal Notices


Certain versions of software and/or documents (“Material”) accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company.  As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company.  Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.


The only warranties for products and services of Micro Focus and its affiliates and licensors (“Micro Focus”) are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Micro Focus shall not be liable for technical or editorial errors or omissions contained herein. The information contained herein is subject to change without notice.

Restricted Rights Legend

Contains Confidential Information. Except as specifically indicated otherwise, a valid license is required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license.

Comodo Code Signing Certificate

The code signing certificate for Performance Center was changed from Verisign to Comodo starting on January 1, 2017.

If you are installing this product on a computer with an older version of Windows, or on a computer without automatic Windows updates, the Comodo root certificate may not automatically be included as a trusted root certificate.

In such cases, we recommend manually configuring Comodo as a trusted root certificate.

For more details, see:

Copyright Notice

© Copyright 2001-2018 Micro Focus or one of its affiliates

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