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Connect devices to Mobile Center

You can connect an unlimited number of devices to Mobile Center. Devices can be connected to the Mobile Center server machine, or using the standalone connector, to a different machine. For details on how to connect devices to Mobile Center, see Connect Android mobile devices, Connect iOS mobile devices, Connect Windows Phone devices, or Working with emulators.

Supported devices

Before connecting a device, check that the operating system of your device is supported by Mobile Center.

Mobile Center supports all devices that meet the following OS requirements:

OS OS Version
Android 4.2 - 8.1

iOS

7.x to the latest version, including Apple public beta versions.

To work with iOS 11.4, download the MC-iOS-11-4-Support content pack from the AppDelivery Marketplace.

Windows Phone 8.1

Certified devices

Mobile Center supports any device that meets the minimum required OS. In addition, the most popular devices have been tested and verified with Mobile Center as follows:

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Physical device connectivity

Follow these guidelines when connecting your devices to a server or connector machine:

USB cables

Connect the devices through a genuine USB cable. A non-genuine cable may cause a failure in the connection.

You can connect them to a Mobile Center connector machine or to a server machine, since the server installation includes an embedded connector.

USB ports

  • USB 2.0 ports are supported without limitations.
  • USB 3.0 ports are supported with the following limitations:

    1. Both the USB port and USB hubs must be USB 3.0 compliant.
    2. Windows 7 does not have built-in USB 3.0 support.

USB hubs

USB hubs are supported for USB 2.0 and USB 3.0 with power adapters that comply with the Battery Charging (BC) 1.2 standard.

The recommended models are:

Small to medium deployments The Plugable brand USB 2.0 7-port hub with a 60 Watt power adapter.
Large deployments The Cambrionix brand, model PP15S USB hub.

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Best practice guidelines for devices

  • Place the devices in a cool space to prevent overheating.
  • Reduce the screen brightness of devices to the minimum, to reduce power consumption and heat generation.
  • Place the devices in a vertical position to facilitate a smooth change in orientation (portrait to landscape) in the remote device view.
  • Disconnect the devices from their power source when not in use, to allow a full battery charge cycle. We recommend that you perform a full charge cycle on a weekly basis.

Swollen Batteries

Swollen batteries are a common problem with any device using lithium-ion batteries. It can affect mobile devices, laptops, smart watches, and even car batteries.

The primary causes for swollen batteries in mobile devices are:

  • Excessive heat: If the device is used extensively, it generates heat that may cause the battery to swell. This can happen even when you use the device outside of Mobile Center.
  • Over-charging: Continuing to charge the device even after it is fully charged, can cause the battery to swell.
  • Old age or a defective battery: A device that is 2-3 years old, may also show signs of a swollen battery.

To avoid swollen batteries for devices under test, follow these guidelines:

  • Reduce the device's screen brightness to minimum.
  • Store the device in a cool, well-ventilated location.
  • Use certified USB hubs that can provide adequate charging power.
  • Perform manual battery charging cycles as part of the device maintenance, by disconnecting the device from Mobile Center and letting the battery drain completely.
  • Make sure the battery is within a reasonable time of its recommended life, as specified by the manufacturer and covered by the warranty.
  • Once a week, perform a visual inspection of the battery, and remove any devices with swollen batteries.

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Workflow for connecting a device

Use the flowchart to guide you through the process of connecting a device to Mobile Center.

See also: