Connect devices Admin tasks Install MC

Lab Console

The Lab console is for accessing devices and apps. You can also interact with a device and conduct exploratory testing. For details, see open a device remotely. Administrators use the console for configuring Mobile Center settings and for managing users, workspaces, apps, and devices.

Note: Full multi-workspace functionality described here is only available with a Trial, Enterprise, or Ultimate license. If you install an Express or Pro license, or if you move from a Trial license to an Express or Pro license, you will have limited functionality. You will be able to manage the access of users to available devices by creating workspaces, and by moving devices and users to these workspaces, similar to the device group functionality provided in earlier versions of Mobile Center. However, you will only be able to upload apps to the Public workspace.

Accessing the Mobile Center Lab console

Mobile Center users can have either administrator or user roles. Existing administrators define the roles when creating new users. The menus displayed in the Lab console depend on the role of the logged-in user.

  • Menus visible to users: DEVICE LAB and APPS. The view is a consolidated view of the devices or apps from all the workspaces to which the user has access. For details, see View and manage devices and View, upload, and manage apps.
  • Menus visible to administrators: WORKSPACES , DEVICE LAB, APPS, and ADMINISTRATION. For details, see Admin Tasks.

When accessing the lab console without a testing tool, the displayed language is determined by the browser language.

To access the Mobile Center Lab console

Navigate to: http/s://<Mobile Center server IP address>:<server port> and log in with your credentials.

If you enter a wrong password three consecutive times, Mobile Center will lock you out. The default lockout time is 15 minutes.

Secure connection only (HTTPS): When using the default self-signed certificate, the browser displays a warning or error when you first try to access the Mobile Center server over SSL. For web browsers to trust the certificate that the server has presented, the SSL certificate must be issued by a recognized Certificate Authority (CA). The self-signed certificate still works to encrypt data, the warning is letting you know that the SSL certificate was self-signed by the server and not by a CA. To access the server, you need to trust the self-signed SSL certificate.

Note:

  • Browser cookies must be enabled to work with Mobile Center.
  • Internet Explorer: If internet security is set to High and meta refresh is disabled, the Mobile Center Lab Management console displays a blank page. Meta refresh should be enabled, or alternatively, access Lab Management by navigating to:
    http/s://<Mobile Center server IP address>:<port>/integration/#/login

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Workspaces

Workspaces are individual work areas within your lab. Your administrator can create workspaces to segregate or share applications and devices between specific groups of users. Each individual workspace has its own devices, apps, and users. Devices and apps in the Public workspace are shared assets that are available to all users.

When you open the lab, you can view the devices and apps in all workspaces to which you have access, or choose a specific workspace in the Filter pane. The following example shows the apps available to the Demo1 workspace.

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Viewing system information and logs

Admin users can access Mobile Center version information, download the log files, and download usage reports from the Mobile Center server. Hover on the icon for a menu with these options.

  • System Info shows the Mobile Center version and build number, Linux edition/ Windows version, and the installed memory (RAM) on the server machine.
  • Collect Logs zips the log files created (including server, connector, and audit logs) and downloads them using your browser.
  • Collect Usage Data downloads a zip file containing resource usage information. For details, see Data Usage Collection. This option is only available for Trial, Enterprise, and Ultimate license types.

Note: When enabling the multi-project Early access features, only operators are able to view the system logs. For details, see User roles and permissions.

Users without administrator permissions, will only see the Mobile Center Help and What's New links.

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Data Usage Collection

Data usage collection can help you:

  • import data usage files to Excel or other services in order to generate meaningful reports.
  • integrate with BI (Business Insight) tools, such as Tableau, to connect to a database directly without the need to download the data every time.

When you select Collect Usage Data, your machine downloads audit.zip which contains the following CSV files:

  • job.csv: General information about the job execution, such as job ID, start/end times, workspace names, device information, and app information.
  • reservations.csv: Start and end times for each reservation with the associated connectors and devices.
  • application.csv App name, ID, workspace, upload start and end times, and the upload duration.
  • device.csv: Device ID, name, model, manufacturer, connection and disconnection times, connector name, and workspace.

Expand the sections below for examples of data processed in Excel representing a typical scenario.

The data usage duration is determined from the General Administrator settings, where you set the duration time in days.

Note: The CSV files are encoded in UTF-8 format. By default, Excel uses ANSI encoding. To view the contents in Excel, we recommend that you specify UTF-8 when importing the data. For details, see How to import a .csv file that uses UTF-8 character encoding.

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Troubleshooting

Why can't I see all my apps and devices?

  • Check the filter panel to see which options are selected. Mobile Center displays only the items that fit the filter conditions. To display all items, select all the filter options and clear the search field of any text that you have entered.
  • Blue text in the filter pane indicates that a filter is active. The slider indicates the range of the OS versions. Make sure that you are not hiding your device's OS version number. In the following example, a filter is applied for the OS, but not for Features, Availability, or Connector.
    You can use the clear filter link to clear all active filters.

  • Make sure that you have access to the devices you need. Your administrator manages the workspaces and determines which devices will be available to you.

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See also: