You can connect an unlimited number of devices to Mobile Center. Devices can be connected to the Mobile Center server machine, or using the standalone connector, to a different machine.
In addition to the supported and certified physical devices, you can access Mobile Center hosted devices. This enables you to interact with a larger selection of devices, without having to acquire and maintain the devices. For details, see Mobile Center hosted device lab integration
Before connecting a device, check that the operating system of your device is supported by Mobile Center.
Mobile Center supports all devices that meet the following OS requirements:
|Android||4.4.4 - Android Q beta 4.
8.0 -13 beta 5.
For limitations regarding specific operating systems, see Readme.
Mobile Center supports any device that meets the minimum required OS. In addition, the most popular devices have been tested and verified with Mobile Center.
Note that Integration with the AWS Device Farm is currently not supported for iOS due to ADF iOS connection restrictions.
- Due to a customized home screen package on devices such as the Sony Xperia F8331 or the HTC U Ultra, objects on the home page may not be recognized.
- On certain Android devices, for example OnePlus devices, we recommend that you disable the battery saver/optimization feature. If this feature is enabled, the device may freeze during recording.
Samsung Galaxy Ace 3
When connecting the device, the orientation should be set to portrait.
- Huawei Ascend P7-L10 4G: USB debugging needs to be activated each time you reconnect the device to Mobile Center.
- Huawei Ascend T1/ Huawei P10 Plus, P20: The record and replay mechanisms are unable to identify certain objects in non-packaged apps.
Meizu devices use a security option that prevents the automatic installation of apps.
Workaround: Open the Security system app, Navigate to Permissions> USB app installation and disable the USB installation monitor.
- Certain Meizu devices use a security option during installation, that prevents the packaging of apps. This security option also prevents the recording and replaying of packaged apps.
Workaround: The security setting is per app. Disable the security option for the app that you are testing.
- You need to activate the Install app via USB in the Developer options settings. This requires you to have a registered Xiaomi account.
- On devices with a MIUI version 8 or higher operating system, you must manually enable USB Debugging (Security settings) to allow proper integration with Mobile Center.
- Disable the Turn on MIUI optimization feature in the Developer options. Enabling this option enables popup windows that may prevent apps from being installed.
For device (XiaoMI) HM NOTE 1LTE running on Android versions lower than 4.4.4, under Developer options enable the following:
Install via USB
USB debugging (Security settings). This option requires a valid network connection.
To launch an app on this device, select launch from Home Screen in the Test Options, and then manually launch the app the that you want to test.
The following device emulators are certified with Mobile Center emulating Android version 4.2 and higher:
- Android SDK for Windows ad Linux
and Genymotion cloudfor Windows
- The Genymotion emulator is not supported for Android 5.1, 6.0, and 8.1.
Changing device orientation is not supported for emulators.
The remote view for Android SDK emulators is only supported when you work without hardware acceleration. You can however use acceleration when working in unattended mode.
You can disable hardware acceleration if one of the following ways:From the AVD window:
Launch the AVD (Android Virtual Devices) tool, and deselect the Use Host GPU setting in the Emulation Options section.From Android Studio:
- Open the AVD manager.
- In the Verify Configuration page, select Software - xxxx as the Emulated Performance > Graphics option.
For details, see the Android Studio user guide.
For additional guidelines for working with emulators, see Troubleshooting and tips.
Physical device connectivity
Follow these guidelines when connecting your devices to a
To connect your device, you must enable MTP. Your device may prompt you to allow MTP when you plug it into a USB port. Otherwise, you can enable it in the device's settings.
Connect the devices through a genuine USB cable. A non-genuine cable may cause a failure in the connection.
You can connect them to a Mobile Center connector machine or to a server machine, because the server installation includes an embedded connector.
- USB 2.0 ports are supported without limitations.
USB 3.0 ports are supported with the following limitations:
- Both the USB port and USB hubs must be USB 3.0 compliant.
- Windows 7 does not have built-in USB 3.0 support.
USB hubs are supported for USB 2.0 and USB 3.0 with power adapters that comply with the Battery Charging (BC) 1.2 standard.
The recommended models are:
|Small to medium deployments||The Plugable brand USB 3.0 7-port hub with a 60 Watt power adapter.|
|Large deployments||The Cambrionix brand, model PP15S USB hub.|
Best practice guidelines for devices
- Place the devices in a cool space to prevent overheating.
- Reduce the screen brightness of devices to the minimum, to reduce power consumption and heat generation.
- Place the devices in a vertical position to facilitate a smooth change in orientation (portrait to landscape) in the remote device view.
- Disconnect the devices from their power source when not in use, to allow a full battery charge cycle. We recommend that you perform a full charge cycle on a weekly basis.
Swollen batteries are a common problem with any device using lithium-ion batteries. It can affect mobile devices, laptops, smart watches, and even car batteries.
The primary causes for swollen batteries in mobile devices are:
- Excessive heat: If the device is used extensively, it generates heat that may cause the battery to swell.
This can happen even when you use the device outside of Mobile Center.
- Over-charging: Continuing to charge the device even after it is fully charged, can cause the battery to swell.
- Old age or a defective battery: A device that is 2-3 years old, may also show signs of a swollen battery.
To avoid swollen batteries for devices under test, follow these guidelines:
- Reduce the device's screen brightness to minimum.
- Store the device in a cool, well-ventilated location.
- Use certified USB hubs that can provide adequate charging power.
- Perform manual battery charging cycles as part of the device maintenance, by disconnecting the device from
Mobile Centerand letting the battery drain completely.
- Make sure the battery is within a reasonable time of its recommended life, as specified by the manufacturer and covered by the warranty.
- Once a week, perform a visual inspection of the battery, and remove any devices with swollen batteries.
Workflow for connecting a device
Use the flowchart to guide you through the process of connecting a device to Mobile Center.