View and manage devices

The DEVICE LAB menu, provides visibility and control of devices and connectors in the mobile lab.

Note: When preparing a test, you should select your device through your testing tool interface, such as UFT or TruClient. For details, see UFT Mobile wizard or Record scripts.

Device display

Click DEVICE LAB>DEVICES to display the devices in the Lab.

  • Administrators will see all the devices that have been connected to UFT Mobile. An admin user will also have full control over the devices and the workspaces to which they belong.
  • Users will see all of UFT Mobile's shared devices (devices in Shared Assets), as well as devices assigned to the workspace in which they are working.

The following details are displayed in the Devices page and device card:

  • License capacity. This the number of devices that can be accessed concurrently. For more, see License installation and management.

  • Device Host.The device host type, for example, for a device hosted privately, or EMULATED for an emulated device. For details about hosted devices, see UFT Mobile hosted device lab integration. You can use the Features filter to filter by physical, emulated devices, or hosted devices.
  • Settings app blocked . If your administrator has not granted permission to non-admin users change the settings on the device, this icon is displayed in the top-right of the device card. If for some reason access to the Settings app could not be restricted for non-admin users, this icon will be displayed. Note that while you can still interact with the Settings app, replay will fail with a 2700 error.
  • Number of devices. The number of devices that match the current filter, out of the total number of connected devices.
  • Operating System and version. A read-only field in the card's top left corner.
  • Device name. Click the name to edit it. The default is the model number of the device.
    Note that if your administrator has not granted you permission to update this field, you will not be able to edit the device name.
  • Manufacturer, model, and ID. A read-only field in the indicating the device information.
  • Workspace name. The workspace to which the device is assigned .
  • Connector latency. The latency between the client and connector to which the device is connected. To view the connector's latency value, for example Remote view latency: 18 ms, hover over the latency icon . For optimal remote screen viewer performance, select a device with good latency. The latency is considered good if it is less than 100 ms (green), mediocre if it ranges between 100 and 200 ms (yellow), poor if it ranges between 200 and 300 ms (red), and bad if it exceeds 300 ms (gray).

    Note: The latency display is not supported for Internet Explorer or Edge browsers.

  • Reservations. The reservations for the device. For example, Available or Reserved by... Until. Click this section to view and create reservations. A triangular emblem at the bottom right of the device indicates its status:

    Reserved for you
    Reserved and in use by you
    Reserved for someone else
    Reserved and in use by someone else

You can also view the devices in a list. Click the List and Card view buttons in the upper right corner to toggle between the views. To see device details in List view, select a device and click More.

Note:  To use iOS devices with UFT Mobile you must re-sign the Agent apps with a development certificate of an Apple Developer account. For details, see Re-sign the Agent apps.

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Finding specific devices

You can find a specific device in one of the following ways:

  • Search. In the right pane, click the Search button. In the text box, specify the name, device ID, model, or manufacturer of the device.
  • Filter. Use the left panel filter in the Devices page to limit what items are displayed, so that you can focus on the information that is important to you. Using the filter panel, you can specify your criteria in the following areas:

    • OS. Operating System: Android or iOS. Use the slider to select an OS version.
    • Features. Physical or Emulator device, Phone or Tablet, SV enabled device, hosted device.
    • Availability:
    • Available Available devices
      Reserved for me Devices reserved for you, or that are currently in use by you.
      Reserved for others Devices that have been reserved for someone else, or are currently in use by someone else.
      Disconnected Devices that were once connected to UFT Mobile, but are no longer connected. Disconnected devices are displayed faded.
    • Connector. The connector whose devices you want to display.
    • Workspace. Display devices assigned to a specific workspace.

    Tip: Use the Clear link in the upper right corner of the filter panel, to remove all of your device filters.

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Device management

When you hover over a specific device in Card view or select it in List view, the following options are displayed (the only option available for Amazon Device Farm devices is Unlock device):

Open device remotely. For Available or Reserved for me devices, access the device remotely. This reserves the device for 30 minutes or uses an existing reservation, allowing you to interact with the device and conduct exploratory testing.

If the device is in the Reserved and In Use By Me state, the interaction with the device in the remote session will be limited and most options in the control panel will not be available. However, this option is useful for when you want to remotely connect to a device while an unattended test (such as an Appium test) is running. If the device is Reserved for or In use by others, or if you do not have the adequate license capacity, this button will be disabled.

When you are finished working with the device, click END SESSION in the top right-hand corner of the remote window to close the session and delete the device reservation.

For information about exploratory testing and interacting with the device, see Device control panel.


  • Parallel remote sessions on the same device are not supported.
  • If you have many tabs (60+) open in your native mobile browser, the remote view may be unresponsive.

Remove device. Remove a Disconnected device. To remove a device with another status, it must first be disconnected from UFT Mobile.

Unlock device. Release a device that is locked.
For example, if a device was not automatically unlocked when the test finished, or if a specific device is required by another tester for performing some urgent validation of an app on a specific device model, the administrator may need to unlock a device.

Dev Access. Download Dev Access.
Dev Access enables you connec to devices in the UFT Mobile lab, from within your developer IDE. For details, see Dev Access and Dev Access CLI tool.

More Information: Opens the Device Information window.

The top section contains general information about the device: its ID, name, network connectivity level, workspace, whether Capturing audio is enabled, and availability.

This window has four tabs:

  • Details. The URL of the device in remote view, and other device information such as the agent version, connector, storage, OS, and so forth.

    Tip: Using the device's URL string, you can share a specific device with your testers. This allows them to access the device directly without having to open the UFT Mobile lab and manually navigate to the device.

  • Metrics. Provides admins and users with additional information to help understand the health of a device and if it is ready for running tests. Metrics include details such as latency, disk space, WiFi SSID and signal strength (Android only), WiFi state, screen brightness, device temperature ( iOS only), and battery health and temperature (Android only).
  • Reservations. A list of current reservations for the device, and an option to create a new reservation.
  • Actions. Interact with the device:

    • Restart device: For an admin user, restarts all devices, including devices that are in use. For non-admin users this action is only enabled for available devices, or devices reserved for or in use by you.
    • Reconnect device: Re-launch the agent on the device. If this does not succeed, you may need to access the actual device.

Tip: You can also access the Device Information window by clicking the lower section of a device card (for example, where it says "Available").

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View and manage connectors (Admin only)

Click DEVICE LAB>CONNECTORS to see a list of all of the connectors and their properties. The grid displays the connector details such as its name, host, and the number of connected devices. Admin users can view all connectors connected to the UFT Mobile server.

To view the devices associated with a specific connector, click the X Devices link in the row of the desired connector. The Devices view opens with the devices filtered for the selected connector. If you enabled UFT Mobile Hosted Device Lab integration in the Administration Settings, you will also see the hosted device lab connectors. You can also see when the Agent Apps were last distributed to connectors, and by hovering over the icon, the versions of the Agent apps that were last distributed.

The action buttons above the grid enable you to :

  • Distribute Agents to selected connectors.
  • Reconnect Devices, a step required after the Agent app distribution status is complete. Select multiple rows to perform this action on several connectors at once.
  • Remove a connector from the list. This can only be done for a disconnected connector. The button only removes the connector from the list of connectors; it does not delete the physical connector installed on a remote machine. When a connector that has been removed is restarted, it will be displayed again in the grid.

Tip: You can select multiple connectors and apply the actions to all of the selected connectors.

To add a new connector:

Click Download Connector. Alternatively, expand the Help menu, and select Download Connector. Download the connector for your version.

To allow non-admins to install connectors and connect devices, you need to provide them with access keys. For details, see Access key management.

For more details on installing connectors, see Install the connector on a Windows machine, Install the connector on a Linux machine or Install the connector on a Mac machine.

To distribute agents:

  1. Select the required connectors in the grid and click Distribute Agents.
  2. The distribution will begin. Refresh the page to see the distribution status in the Last Distibuted column of the grid.
  3. When the distribution status is complete, you need to reconnect the devices. Do one of the following:
    • Select the relevant connectors in the grid, and click Reconnect devices.
    • From the Lab console, restart the iOS devices associated with that connector.
    • Physically disconnect and reconnect the devices.
    The new Agent apps will be copied from the connector to the connected devices.

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View and manage device reservations

Click DEVICE LAB > RESERVATIONS to view and manage reservations for a device. This page also provides details about the current reservations: Running Now, Coming Up (next 24 hours), and Future Reservations. By hovering over a reservation, you can edit or delete it. Admin users can toggle between Mine and All reservations.

You can make a reservation for a specific device, provided that you have access to the workspace. Your administrator can set up workspaces and assign you to one or more of them.

For a new reservation, click to open the Create Reservation window. Once you reserve a device, it will be locked for you at that time.

Here are some guidelines to remember:

  • You can specify a start and end time for your reservation, an open-ended reservation with no end time, or a reservation until the end of the test.
  • By default, reservations are active for 15 minutes and extendable for 5 minute intervals. Your administrator can modify these values or edit specific reservations.
  • After you reserve a device, the Reservations page indicates that you reserved it, and shows the start and end times.

A triangular emblem at the bottom right of the device indicates its status. For details, see Device display - Reservations.

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See also:

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Welcome to the help center for UFT Mobile, formerly known as Mobile Center. UFT Mobile is part of the new Micro Focus UFT family of integrated functional testing solutions.