When working on a backlog item or a pipeline run failure, whether investigating, testing, or opening a defect about it, you may want to communicate with other users related to this item. You can discuss new or known issues, find out whether someone is handling the issue, prompt an investigation, or discuss changing the priority of an item.


You can send emails directly from an ALM Octane item to other users. The email contains information about the item as well as a link to the item in ALM Octane.

You can address the email to workspace users and teams. The item's stakeholders, such as Owner and Author, are listed at the top of the user list to help you select common recepients.

You can select to add the email message as a comment to the item.

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If you mention someone in a comment they receive a notification about it and can respond. You can then reply to their comment.

To comment on items:

  1. In the item, in the upper right-hand corner of the ALM Octane window, click .

  2. Enter and format the comment.

  3. If you want to tag another user in a comment, type "@", begin writing the person's name, and then select the user from the list.

    ALM Octane includes the comment in the Comments tab of the My Work module. The user receives an alert in the ALM Octane title bar. For details, see My Work area.

  4. Click Add.

  5. To edit, reply, or delete a comment, hover your mouse over the ... in the upper right corner of the comment, and click Edit, Reply, Reply all, or Delete.
  6. Action Steps and behaviors

    Edit your comment and click Save.

    You can only edit comments that you authored.

    Reply/ Reply all

    Click Reply to reply to an existing comment. The reply includes a preview of the original comment plus a mention of its author.

    Reply all does the same as Reply, in addition to mentioning all other users who were mentioned in the original comment.

    Click the comment's preview to jump to the original comment.

    Type your reply and click Add.


    Click Delete to confirm the action.

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If your administrator Set up Slack integration for your workspace, the Chat w/ Slack button is enabled for backlog items and pipeline run failures. For details, see Integrate with Slack or Microsoft Teams.

Click Chat w/ Slack to create a Slack channel for an item or open an existing channel. The first time you click this button, Slack requests authentication. This is not required for subsequent Slack chats.

  • In a backlog item, click Chat w/ Slack in the Details tab. ALM Octane opens a Slack channel with this item's author and owner.

  • In a pipeline run's Builds or Tests tab, click Chat w/ Slack . ALM Octane opens a Slack channel with all the users whose commits were included in the pipeline run.

If the administrator approved publishing ALM Octane data on Slack channels, ALM Octane sends information from the backlog item to the channel.

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Handling simultaneous changes

ALM Octane uses optimistic locking to prevent data loss when users make changes to the same entity concurrently. If your changes include a field that was modified by someone else before you saved, you are prompted to refresh the entity from the server and make your changes again. Click Refresh and restore to reload the entity from the server instead of just undoing your changes.

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See also: