Support matrix

This topic provides the details about the necessary system requirements.


Component Type Value

Screen resolutions

Screen resolutions between the recommended and minimum values are also supported.

Recommended 1920 x 1080
Minimum supported 1280 x 720

Production environments: 


Contact customer support for the most up-to-date be benchmark documentation.

Recommended: 2 ALM Octane server machines, minimum

Minimum: 1 ALM Octane server machine

CPU: 4


Heap: Min 4 GB

Disk space: At least 500 GB (network storage recommended)

1 database server machine

CPU: 8

RAM: 16 GB

Recommended: 3 Elasticsearch server cluster machines

Minimum: 1 Elasticsearch server machine

CPU: 4 and higher


1 load balancing component (load balancer or reverse proxy) to enable cluster

Pre-production or test environments: 

(Recommended values)

Contact customer support for the most up-to-date be benchmark documentation.

1 ALM Octane server machine

CPU: 4


Heap: Max 4 GB

Disk space: 200 GB

1 database server machine

Can be an existing database server.

CPU: 8

RAM: 16 GB

1 Elasticsearch server machine

CPU: 4 and higher


Virtual machines

VMware or any virtual machine is supported, provided it has dedicated resources.

Note: For performance purposes, we recommend that the database and ALM Octane server both reside within the same LAN.

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Component Type Version
Server operating system

Red Hat Enterprise Linux (RHEL)

6.5 and later, 7.x, 8

Recommended: 7.x


6.5 and later, 7.x

Recommended: 7.x



12 with SP1-SP5

Recommended: SP5


2016, 2019

Standard and Datacenter editions

(Not Hyper-V/Essentials)



Chrome: The two latest versions

Chrome Enterprise

Edge Latest version (Chromium-based only)


Firefox: The two latest versions

ESR: latest

Apple Safari

The two latest versions


Open/Oracle JDK 8

Java 8 only.

Make sure the latest security updates are installed on the ALM Octane server at all times.

Note: Starting with version 16.0.100 planned for August 2021, JDK 11 will be required on the ALM Octane server.

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Database and Elasticsearch

Component Type Version
Database Oracle

12cR2, 18c, 19c

Recommended: 19c

Standard or Enterprise edition, with character set AL32UTF8

MS SQL Server

2016, 2017, 2019

Standard or Enterprise edition, case-insensitive collations only.





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Installation, setup, and synchronization

Component Version
Cloud environments
  • Amazon Web Services (AWS) 
  • Microsoft Azure (including Azure SQL Database)
  • Any cloud environment which supports the Hardware, Software and Database definitions listed above.
LDAP Server Active Directory, or any LDAP provider supporting the LDAP3 protocol
ALM Octane Synchronizer

Red Hat Enterprise Linux (RHEL)

6.5 and later, 7.x, 8

Recommended: 7.x


6.5 and later, 7.x

Recommended: 7.x

ALM Octane Synchronizer - Jira synchronization

Jira 7.2.8 and later

Jira Cloud

Micro Focus Connect

See Connect Help Center.

Jira Test Management (Jira plug-in)

7.x, 8.x

Recommended: 8.13.1

ALM/Quality Center synchronization ALM/Quality Center 15.50 and 15.01 (non-SSO mode), 14.02 patch 2 and later, 12.60 patch 1, 12.55, 12.53, 12.50
ALM/Quality Center - limited license sharing

ALM 15.50, 15.01, 12.60, 12.55, 12.53 patch 3, 12.21 patch 6

Quality Center 15.50, 15.01, 12.60, 12.55 patch 1, 12.53 patch 3, 12.21 patch 6

Earlier versions of 12.53 versions require a hotfix.

Note: You can share up to 15% of your licenses from ALM or Quality Center, or up to 150 licenses, the lower of the two.

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