Support matrix

This topic provides the details about the necessary system requirements.

In this topic:

Hardware

Component	Type	Value
Screen resolutions Screen resolutions between the recommended and minimum values are also supported.	Recommended	1920 x 1080
	Minimum supported	1280 x 720
Production environments: Contact customer support for the most up-to-date be benchmark documentation.	Recommended: 2 ALM Octane server machines, minimum Minimum: 1 ALM Octane server machine	CPU: 4 RAM: 8 GB Heap: Min 4 GB Disk space: At least 500 GB (network storage recommended)
	1 database server machine	CPU: 8 RAM: 16 GB
	Recommended: 3 Elasticsearch server cluster machines Minimum: 1 Elasticsearch server machine	CPU: 4 and higher RAM: 8 GB
	1 load balancing component (load balancer or reverse proxy) to enable cluster
Pre-production or test environments: (Recommended values) Contact customer support for the most up-to-date be benchmark documentation.	1 ALM Octane server machine	CPU: 4 RAM: 8 GB Heap: Max 4 GB Disk space: 200 GB
	1 database server machine	Can be an existing database server. CPU: 8 RAM: 16 GB
	1 Elasticsearch server machine	CPU: 4 and higher RAM: 8 GB
Virtual machines	VMware or any virtual machine is supported, provided it has dedicated resources.

Note: For performance purposes, we recommend that the database and ALM Octane server both reside within the same LAN.

Component	Type	Version
Server operating system	Red Hat Enterprise Linux (RHEL)	6.5 and later, 7.x, 8.x Recommended: 7.x
	CentOS	6.5 and later, 7.x Recommended: 7.x
	Suse	12 with SP1-SP5 Recommended: SP5
	Windows	2016, 2019 Standard and Datacenter editions (Not Hyper-V/Essentials)
Browser	Chrome	Chrome: The two latest versions Chrome Enterprise
	Edge	Latest version (Chromium-based only)
	Firefox	Firefox: The two latest versions ESR: latest
	Apple Safari	The two latest versions
JDK		Open/Oracle JDK 8 Java 8 only. Make sure the latest security updates are installed on the ALM Octane server at all times. Note: Starting with version 16.0.100 planned for August 2021, JDK 11 will be required on the ALM Octane server.

Component	Type	Version
Database	Oracle	12cR2, 18c, 19c Recommended: 19c Standard or Enterprise edition, with character set AL32UTF8
MS SQL Server	2016, 2017, 2019 Standard or Enterprise edition, case-insensitive collations only.
Elasticsearch (on-premises)	N/A	Supported: 7.16.2, 7.9.1 Recommended: 7.16.2. For details, see Security Bulletin.

Component

Type

Version

Database

Oracle

12cR2, 18c, 19c

Recommended: 19c

Standard or Enterprise edition, with character set AL32UTF8

MS SQL Server

2016, 2017, 2019

Standard or Enterprise edition, case-insensitive collations only.

Elasticsearch

(on-premises)

N/A

Supported: 7.16.2, 7.9.1

Recommended: 7.16.2. For details, see Security Bulletin.

Component	Version
Cloud environments	Amazon Web Services (AWS) Microsoft Azure (including Azure SQL Database) Any cloud environment which supports the Hardware, Software and Database definitions listed above.
LDAP Server	Active Directory, or any LDAP provider supporting the LDAP3 protocol
ALM Octane Synchronizer	Red Hat Enterprise Linux (RHEL) 6.5 and later, 7.x, 8 Recommended: 7.x
ALM Octane Synchronizer	CentOS 6.5 and later, 7.x Recommended: 7.x
ALM Octane Synchronizer - Jira synchronization	Jira 7.2.8 and later Jira Cloud
Micro Focus Connect	See Connect Help Center.
Jira Test Management (Jira plug-in)	7.x, 8.x Recommended: 8.13.1
ALM/Quality Center synchronization	ALM/Quality Center 15.50 and 15.01 (non-SSO mode), 14.02 patch 2 and later, 12.60 patch 1, 12.55, 12.53, 12.50
ALM/Quality Center - limited license sharing	ALM 15.50, 15.01, 12.60, 12.55, 12.53 patch 3, 12.21 patch 6 Quality Center 15.50, 15.01, 12.60, 12.55 patch 1, 12.53 patch 3, 12.21 patch 6 Earlier versions of 12.53 versions require a hotfix. Note: You can share up to 15% of your licenses from ALM or Quality Center, or up to 150 licenses, the lower of the two.