Troubleshooting Start Run Failure

Problem Description

Starting a load test fails with a timeout error in the Launch Controller step.

This can be caused by the Performance Center system user not having COM access permissions to start a load test, even if the user is in the Administrators group (where the Administrators group lacks the default COM access permissions for the COM machine wide security configuration).

Troubleshooting

Add the Performance Center system user to the local Distributed COM Users group. All members of this group have local launch and access permissions for COM objects being used by the product.