When you receive a notification, it is often helpful to have a link to the item that requires attention. Notifications can be configured in the body of a notification to include the Web address (URL) for the following entities:
If you are viewing your email with a Web-based mail reader (such as Microsoft� Outlook), you can click the URL in the notification and be taken directly to the referenced entity.
For workflows, request types, validations, object types and environments, the notification can use the entity ID or the entity name as the parameter in the URL. This will bring you to the correct window in the Workbench and open the detail window for the specified entity.
Table 3-3. Smart URL tokens lists the most commonly-used smart URL tokens for packages and requests.
If you use an HTML-formatted message, you must use an alternate token to provide a link to requests. (You can also use this token in plain-text formatted notifications.) The smart URL token (for HTML format) for requests is
REQUEST_ID_LINK token provides a link that loads the request detail page in the standard interface. This token resolves to the following format:
<a href="http://URL">Request Name</a>
In the notification, the link is displayed as a linked entry.