Accessing Application Exception Details

If an exception occurs, the user sees an error message that displays a GUID number and advises the user to contact the PPM administrator. The PPM administrator can then get detailed information about the exception from the new Search Exceptions page.

To enable this functionality, set the LOG_EXCEPTIONS_TO_DB server configuration parameter value to true.

To access and use the Search Exceptions page:

1. Log on to PPM.

2. From the menu bar, select Search > Administrative > Exceptions.

   The Search Exceptions page opens.

3. In the View Details for Exception GUID field, enter the GUID provided in the error message.

4. Click Go.

   The Exception details page opens.

   

The Exception details page displays the following information:

Field	Description
User	Full name of the logged-in user who encountered this exception. This field is empty if the exception was thrown by a background service.
GUID	GUID identifier for this exception. Most web exceptions are tagged with a GUID. Background service exceptions usually do not have a GUID.
Name	Name of the exception.
URL	URL of the page that encountered this exception.
Reason	Reason the exception occurred. For background service exceptions, this can be an error message.
Node name	Name of the node on which the exception occurred.
Generated Time	Time at which the exception occurred.
Exception Stack trace	Stack trace for the exception.

Purging Exceptions (Other than Services Exceptions)

Exceptions (except for services-related exceptions) older than 14 days are automatically purged by default. You can control the frequency with which exceptions are purged by setting a new value for the EXCEPTIONS_RETAIN_PERIOD server configuration parameter in the server.conf file.