Used to gather information about all workflow actions for any given request in Demand Management. Contains columns to display the result status of each step, how long it took to complete, details about the step (for example, source and destination environment), and other relevant details. It also adds the submission (Process Open) and completion (Process Close) of a request as pseudo workflow step actions, displaying the entire life cycle of the request in a single view.
This view can be used directly to view the full transaction history of a request, or it can be used as a basis for more complex reports showing, for example, throughput at specific request steps.
Consider a report that takes a request ID as input from the person running the report, and shows all transactions for that request. To include the name of the step, the date an action was taken, the result, and how long the step stayed active before the action was taken, you could write a query similar to:
SELECT action_name, action_date, action_result, duration FROM mreq_request_actions WHERE request_id = <DesiredID> ORDER BY action_date;
Action Action Process Step Date Result Duration ------------------------------ --------- ----------------- -------- Open 26-APR-01 Released .00 Check Priority 26-APR-01 Normal .00 SA - Check Prodcut 26-APR-01 NULL result .00 CL - Check issue assignment 26-APR-01 aaslani .00 Work In Progress 15-MAY-01 Resolved 18.72 Feedback 20-MAY-01 Timeout 5.00 Close 20-MAY-01 Closed [Success] .00 Request resolved 20-MAY-01 Succeeded .00
Consider a work order request type that has a Customer field with token CUSTOMER.
The name of the corresponding request view will be MREQ_WORK_ORDER based on the general view MREQ_<Request Type Name>. A report is needed to show all work order requests that are eligible for fjohnson to act on, broken down by customer:
SELECT wo.customer CUSTOMER, wo.request_id REQ_NUM, ra.request_workflow_step_label || ': '|| ra.action_name ELIGIBLE_STEP, ra.duration DAYS_ELIGIBLE FROM mreq_work_order wo, mwfl_step_security_users ssu, mreq_request_actions ra WHERE ra.status_type = 'ELIGIBLE' AND ssu.workflow_step_id = ra.workflow_step_id AND ssu.username = 'fjohnson' AND ra.request_id = wo.request_id ORDER BY 1,2,3,4;
The format of the ELIGIBLE_STEP column being selected, which will return a value similar to
12.3.1: Review by Lead. MWFL_STEP_SECURITY_USERS (see MWFL_STEP_SECURITY_GROUPS and MWFL_STEP_SECURITY_USERS) is used to determine if a specified user is authorized for a specified workflow step.
The column STATUS is the status name that is displayed in the status tab of requests in the Demand Management application.
The internal code STATUS_TYPE is provided to group these status names into logical groupings. For example, there may be many different statuses that all represent a COMPLETE status type (the result value of any workflow step—Approved, Succeeded, Rejected, or Failed QA Test). While STATUS may have many different possible values, STATUS_TYPE has only the following possible values: