Overview of Creating Requests

In Demand Management, requests are the means by which actions and processes are initiated. Requests contain all of the information necessary to take a series of actions and move through a workflow.

The information that a request contains depends on what type of request it is. For example, if you create an enhancement request, the information you provide is different than if you create an application defect request. However, most request types have the same basic organization.

Figure 2-1 shows a request detail page that is minimized to show only the main sections. The following are the main sections on a request detail page:

  • The header section contains general information such as the request type, who created the request, and on what date. In this case, the header section contains the Summary and the Work Item Fields subsections.

  • The details section contains information specific to the request, such as a description of the problem, the business area affected, and the resolution of the request. Typically, when creating a request, you'll be required to complete some of the fields in the details section. In this case, subsections of the details section are the remaining sections except Notes and References.

  • The Notes section provides fields for entering information about the request that you want to keep. Entering notes is optional.

  • Use the References section to add and view additional information about the request. For example, you can attach a document or specify a URL as a request reference.

Figure 2-1. Request detail page with some sections minimized