Field naming conventions across different IT demand request types can vary. However, you may find it useful to manage and report across the different IT demand types in a consistent way. Demand sets help the system "know" how to report across the different IT demands.
Each demand set can include a unique group of demand fields and demand request types. This means that each demand set can have a unique mapping of IT demand fields to IT demand request type fields (see Figure 2-1. Demand set field and IT demand request type field mapping).
You can use the Demand menu to create and configure demand sets in the standard interface. If the Demand menu is not viewable, contact your application administrator.
The following sections provide instructions on how to perform the following tasks:
Create a demand set
Add fields to the demand set
Add IT demand request types to the demand set and map the fields