Menus for managing IT demand
The IT Demand Management solution provides menus to manage your IT demand. Using these menus requires the correct access grants and security group permissions. If you do not have the menus described in the following section as part of your menu bar, see your application administrator.
In the standard interface menu bar, the IT Demand Management solution adds the Open > Demand Management menu as well as the Demand Sets & Processes submenu of the Open > Administration menu. From these menus, you can:
View IT demand
Manage IT demand
Schedule IT demand
Analyze IT demand
Run Demand Management reports
Administer the IT demand process
Table 2-1 (below) defines the demand-related components of the Open > Demand Management menu and the Open > Administration > Demand Sets & Processes menu.
Note: These menu items might vary slightly depending on the onsite configuration during installation of the IT Demand Management solution.
Note: Menu items in the Open > Administration menu group should be used only by advanced users and application administrators.
Table 2-1. Default Demand Management and Administration menus
Searches for requests using filter criteria you specify and controls which fields are displayed (in columns) for the search results. Allows you to save search criteria with a name you specify.
Manage Consolidated Demand
Analyzes the IT demand placed on your organization. You can also click the graph to schedule or reject a portion of the IT demand. For more information, see Manage Consolidated Demand Page.
Schedules when the IT demand will be fulfilled. You can also select to reject the IT demand. For more information, see Schedule Demand Page .
Analyze Demand by Category
Analyzes the current IT demand using a set of filters and display parameters. For more information, see Analyze Demand by Category Page.
Creates a new request. For more information, see the Demand Management User Guide.
Demand Management > Demand Reports
Demand Creation History
Submits the Demand Creation History report.
Satisfied Demand History
Submits the Satisfied Demand History report.
Historical SLA Violations
Submits the Historical SLA Violations report.
Demand Management > Saved Searches
Manage Saved Searches
Manages previously saved searches (see menu item Search Requests). Allows you to specify category names and organize saved searches under those categories. Adds to the Saved Searches menu the names of your saved searches, organized under categories as you specified.
Demand Management > Request Browser
Searches for requests using filter criteria you specify, controls which fields are displayed (in columns) for the search results, and configures the Request Browser Tree groupings. Allows you to save the preference set with a name you specify.
Demand Management > Request Browser > Saved Preference Sets
Displays the specified preference set in the Request Browser Tree. You must save at least one preference set for this menu item to be active.
Administration > Demand Sets & Processes
Manage Demand Sets
Configures demand sets. This includes adding request types to your demand sets and mapping demand fields to IT demand request type fields.
Manage Bug Fix Process
Opens the DEM - Bug Request workflow in the PPM Workbench.
Manage Enhancement Process
Opens the DEM - Enhancement Request Process workflow in the PPM Workbench.
Manage Initiative Process
Opens the DEM - Project Initiative Process workflow in the PPM Workbench.