Important Considerations

Carefully consider each of the following during your planning and deployment phases of PPM:

• Oracle® Support

  • All installed Oracle versions should include the most recent patches and follow the guidelines provided in the latest Critical Patch Update. This information is available from the Oracle web site.

    Throughout this guide, any Oracle patches or similar updates that are critical for PPM support are noted.

  • Standard Edition One, as well as the Standard and Enterprise Editions of the Oracle database versions are supported.

  • OpenText supports 32-bit and 64-bit Oracle for the versions and operating systems supported by PPM. These are subject to the hardware and operating system requirements established by Oracle.

• Operating System Support

  • Support for each operating system version assumes that the appropriate patch or patches have been applied to support the Java JDK installation on that system.

  • On x86 platforms, the distinction is made whether OpenText supports the
    32- or 64-bit version of the operating system (Windows or Linux). On other platforms such as Oracle SPARC, IBM Power4/5, and PA-RISC or Itanium®, OpenText does support their respective 64-bit UNIX® operating system.

• Transparent Technology and Virtualization Support

  In recent years, a number of “transparent” hardware and software technologies and virtualization solutions (such as Citrix, Microsoft Cluster Software, and VMware) have become increasingly prevalent. These solutions operate in the technology layers adjacent to the operating systems or, in some cases, as extensions of the operating systems. Similarly, database solutions offer transparent components as supported elements.

  OpenText supports Project and Portfolio Management Center running on operating systems and databases on particular platforms as described in the matrix above, not specific hardware and software configurations. OpenText will support Project and Portfolio Management Center customers who run OpenText software products on supported operating systems and databases, irrespective of whether they are running transparent or virtualization solutions in their environment.

  OpenText does not support these transparent or virtualization technologies directly. Since the providers of these technologies support a set of certified operating systems and hardware, the customer and the providers of these technologies will be responsible for any interactions or issues that arise at the hardware or operating system layer as a result of their use. OpenText will not require customers to re-create and troubleshoot every issue in a non-transparent environment; however, OpenText does reserve the right to request that its customers diagnose certain issues in a native certified operating system environment without the transparent technology. OpenText will only make this request when there is reason to believe that the environment is a contributing factor to the reported issue.

  While Project and Portfolio Management Center is expected to function properly with these transparent technologies in place, there may be performance implications, which can invalidate OpenText’s typical sizing and recommendations. Analysis must be performed within the context of the specific application to be hosted in a virtual environment to minimize potential resource overload, which can have significant impact on performance and scalability, particularly under peak load.

• HPE Integrity Virtual Machine

  • Project and Portfolio Management for HP-UX 11i Integrity is binary compatible to run within an HPE Integrity Virtual Machine (VM).

• Language Support

  • The language for the operating system used for both the PPM Server and database must be either English or Japanese regardless of the languages deployed on the PPM instance.

    Limitation: If Japanese is the default language of Java Virtual Machine, the email notification is displayed in Japanese even though the log-in language is English. Therefore, when the PPM instance is on a platform whose operating system language is Japanese, you must explicitly specify English as the default language of Java Virtual Machine.

    To do so, change <PPM_HOME>/bin/kStart.sh by adding the line: SERVER_OPTION="$SERVER_OPTION -Duser.language=en -Duser.country=US" after the following:

    if [ "$OS_NAME" = "AIX" ]; then
        SERVER_OPTION=""
    else
        SERVER_OPTION="-server"
    fi
    

  • Implementation of the various languages on the PPM instance may require additional configuration and maintenance.

  • National language support is available for the Managing Application Change integration software and the Migrators and Extensions on a limited basis—see the appropriate product documentation for details.