Sending Follow Up Notifications (Reminders)
A reminder notification can be sent if the notification event is still true after a period of time. For example, a reminder can be sent if a step is still eligible after a number of days. A reminder cannot be sent if the notification event is set to All.
Note: If you have installed and enabled the Mobility Access add-on, you can configure notifications for decision steps to be acted on by PPM Center users from their email inboxes. For details, see PPM Mobility Access.
To send follow-up notifications:
In the Workflow Step window, click the Notifications tab.
The Add Notification for Step window opens to the Setup tab.
In the Options section, configure the fields (all required) described in the following table.
List of events.
Select any value except for All.
Determines when the notification is to be sent.
8:00 AM Daily M-F
This option is enabled (and required) after you select an item (other than (All) from the Event list. To enable the Reminder Days field, select Yes.
This field is enabled (and required) after you set Send Reminder? to Yes. Type the number of days to wait before sending a reminder notification.
In the Workflow Step window, click OK.