Configuring Request Header Types

Request header types define the collection of fields that appear in the header region of the requests. Request header types typically include more general information that is tracked between multiple types of requests. This can include such information as who logged the request, its priority, and a description of the issue.

Every request type must include a request header type. A single request header type can be used for multiple request types.

Table 5-8. Request header types lists the Micro Focus-supplied request header types.

Table 5-8. Request header types

System Header Type

(REFERENCE)

Description

Default

Default request header type. Includes a percentage complete (% Complete) field.

Comprehensive

Displays all information. Consistent with previous versions of PPM.

Simple

Displays only the most essential information.

Departmental

Example request header type for simple cross-departmental requests.

Application

Example request header type for simple cross-application requests.

Help Desk

Example request header type for help desk requests, including contact and assignment information.