Evaluating Tokens and Creating Transitions Based on the Results
Demand Management includes workflow execution steps that you can use to set up data-dependent rules for routing workflow processes. Token execution workflow steps enable a workflow to be routed based on the value of any field within a particular entity.
A token execution workflow step references the value of a given token and uses that value as the result of the workflow step. A transition can be made based on the value stored in the product by using tokens in the execution workflow step.
Create a new execution step source with the field values as defined in Table 7-6. Execution window values for evaluating tokens.
For example, IT needs to send an email notification to the Validate and Approve Requests group if the request priority is High or Critical.
Figure 7-1. Transitioning based on a token
IT decides to use an execution workflow step to automatically evaluate the request priority and route it accordingly. If the request priority is High or Critical, it gets sent to an immediate execution workflow step that then sends a notification to the Validate and Approve Requests group before continuing along the workflow. To accomplish this, an execution workflow step source, Evaluate Priority, is configured with the parameters listed in Table 7-7. Example of execution window values for evaluating tokens.