Converting PPM RFCs to Service Manager Change Updates
Similar to the Service Manager adapter, the PPM adapter consists of connector, converter, and sender components. In this case, these components allow Service Manager to import updates from PPM.
The following figure depicts the flow for converting an ALM RFC (request for change) in PPM to an update to a change in Service Manager, and importing the update into Service Manager.
Figure 4-2. Using the PPM adapter to import change updates from PPM into Service Manager